Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold 10,000,000 public liability insurance, all our works are guaranteed to be of the highest quality delivered on time and budget

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was employed by major European building company, and I was growing up always surrounded by construction sites where father occasionally take me wit him. I can't imagine to do something else in life. I absolutely love my work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I built 5 unit development for client who is my dentist. Once job was finished, I went to do some work on my fillings, when lying on his dentist chair, he told me:" Now I will enplane you what was wrong with your construction work”. I only get the joke when treatment was over....

Question 4

What do you like most about your job?

Accepted Answer

Make happy customers. Get recognition trough recommendations. Deliver difficult jobs refused by other builders. Building a business kind to environment and employees.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you registered? Have you any examples of recently completed jobs? Can we talk to the owners of recently completed jobs? Are owners of recently completed jobs exited about recommend you to their friends?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do it? Yes! How long it will take to do it? It will be done within time frame set in Contract. How much it will cost? No more than the price set in Contract.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Every contract/quotation is presented to our clients in my office which is located in my home address. We are not hiding behind PO Boxes and we ALWAYS answer your phone calls/emails

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Very personalised approach. We ALWAYS answer phone calls and emails. Quality of the job is our top priority. If you are looking for cheap builder, then keep looking, we provide top quality and can't afford competing on price with cheap builders. All our work is guaranteed on quality, price and time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What exactly is involved in job, the more details the better, do you provide some materials or you want us to provide full service with supply and install

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Most of savings can be done before construction begins with good design and planning. 2. Shop around for fixture and fittings. 3. Have clear idea what you want.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our guarantee about job being delivered as agreed on time and budget without budget blow outs and costly delays. Ask us about special discount for aloud us to advertise your job or participate in our video.

Question 12

What makes your pricing competitive?

Accepted Answer

Quality of finished product, being delivered on time and budget. Our mantra is that most clients are not rich enough to afford cheap building works.

Question 13

How do you normally charge for your service?

Accepted Answer

All depend of the work involved, we provide clients with detailed breakdown of works/ materials involved and normally charge 15% to 25% builder margin on top of our costs

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Building on difficult terrain, complex buildings with need of close permanent supervision, underfloor hydronic heating systems, energy efficient homes, sloping block specialist

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered Builder, licence: DB-U 38 445, Master Builders Green Living accreditation, 20 years experience, referrals from numerous happy clients, continuous ongoing education

Toto Properties

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