Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for Public Liability. The guarantee is written within the reviews and we are happy to return to the job should it you request it.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started as an apprentice 10 years ago with my dad being the boss. I grew up learning the "trade" however didn't like the stigma attached to a "tradie". So I started ATD to change the game. Polite, efficient, clean service. Prevail by detail.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There is not one in particular, however I have made some great friends along the way and am always happy to hang about for a coffee and a chat.

Question 4

What do you like most about your job?

Accepted Answer

ATD always "prevail by detail" in ALL jobs. Your satisfaction is my aim and your gratification is my goal. I enjoy completing the job at hand and providing alternative solutions that could better the service.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you have insurance? 2. Are you qualified or just experienced? 3. How long have you worked in the industry? 4. Are you a registered business? 5. Do you have an abn? The last 2 aren't crucial however it shows a professional service.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I understand everyone is busy however potential clients sometimes ask for an over the phone quote. This can be given, however a site visit is preferable for most cases. Alternatively more info on the jobs plus photos would help.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've worked within the industry for nearly a decade and am not your typical stereotype tradesman. I take pride in how myself and my business presents and I know how important your time is.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I provide a quality service in a timely manner at affordable prices. I bring solutions and alternative plans, or I simply just get the job done! You're not a one off, you are repeat business. I strive to build relationships to build resolutions.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Photos of the job request is extremely helpful. This enables me to provide a more efficient quote and minimizes onsite inspections.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Taking pictures of the job always helps, knowing what you want to achieve will also save on time. Sometimes preparations can be undertaken by the client and im always happy to share these to try and fit your budget.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book, Review, Refer and receive 10% off your next completed job. Only for Oneflare clients for the month of May 2017.

Question 12

What makes your pricing competitive?

Accepted Answer

A small local business with minimum overheads. I strive to build long-term relationships which I enables me to work out the best value quote for my clients.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the customers needs services can be tailored into a quote or an hourly charge. My main aim in what i charge is mutual satisfaction, value.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Giving a list of alternatives and cost effective solutions. Customer service and quality work. Anything that requires that creative touch.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm a qualified carpenter nearly a decade ago and over that time I have worked for numerous builders, in numerous fields, and maintenance service companies.

ATD Maintenance Services

Business contact details

Business description

Browse handyman experts by suburb

Services

Qualifications

Add your review

Reviews (18)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?