Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry relevant insurance and guarantee satisfaction to all of our clients. We pride ourselves on clear and concise communication.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Once you have contact with the design and building industry, it's in your blood. There's really not much more to say than that.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We don't have a favourite customer story to share, but we do have a favourite type of customer - one that appreciates what we do and can communicate well. The design team is really made up of us AND our customers.

Question 4

What do you like most about your job?

Accepted Answer

We love everything about the design and building process. We shouldn't be doing this if we didn't. Our downfall is that we get very passionate about our clients' projects and often work harder than we are expected to...

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask the designers you are speaking with some of the following questions: . Are you suited to my project? . Are you interested in helping me with my project? . Do you have the relevant experience for this project? . Do you have the time to do the work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

No question is ever a silly question. If you are not sure of anything, always ask. That way you are learning about the process and can make informed decisions about your project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

After you chat to some other designers you will get a feel for who is best suited to your project. We are not for everyone.....but our clients love us!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we understand the building and renovation process from first hand experience, we are able to provide creative but practical solutions for your project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Don't worry if you don't understand all the current by-laws, codes and standards. We do!\ That means that we can provide proper advice on the feasibility of your project, and options available to you.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before contacting a designer, thinks about the following things: . What are the main outcomes you are trying to achieve for your project? . What is the ideal timeframe for the project? . Do you have a budget, or do you need someone to help work out likely costs for your project?

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We love Oneflare customers, which makes up a large part of our work. If we are not suited to your project, we won't take it on, but are happy to provide advice anyway....

Question 12

What makes your pricing competitive?

Accepted Answer

We are competitive in the market as far as our fees go....but we have many years of experience. It's hard to put a price on that, but you get the rewards.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge hourly or can quote you a fee on an agreed scope of design work. The first hour of our time is free, and no obligation.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love challenging projects, and making a difference to a client's project, whether it be residential or commercial. Why not give us a call....

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team all come from a building and design background, having renovated and developed properties ourselves over many years. Now you can benefit from our knowledge!

WA DESIGN & BUILDING GROUP

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