Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Not only are we insured, we offer 7 years workmanship warranty

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We prioritise health and safety on every project. Our measures include:  Regular sanitisation of tools and work areas Social distancing where possible Use of masks and PPE Contactless communication and digital documentation Compliance with all current government guidelines

Question 4

How did you decide to get into your line of work?

Accepted Answer

’ve always been passionate about creating spaces that truly work for people. Starting in trades gave me hands-on experience, and over time I realised clients needed more than just builders—they needed someone to manage the entire process with transparency and care. That’s why I moved into project management and design, so I could deliver complete solutions and stress-free experiences.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite projects was for a family renovating their home. They were worried about budget blowouts and delays. I stepped in as project manager, coordinated all trades, and kept everything transparent. We solved unexpected structural issues quickly and delivered the project on time and within budget. Seeing their relief and excitement at the final result was incredibly rewarding.

Question 6

What do you like most about your job?

Accepted Answer

Once all works has been completed, grouted & clean. The ownership I take for our work is of the highest expectation

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the set out, is prep work required, what is you realistic budget

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are there prep work involved & if so, how much extra.  A contingency plan is always almost provided to ensure there are not undisclosed cost

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I prioritise transparency, communication, and accountability at every stage. I anticipate challenges, provide clear solutions, and stick to realistic budgets—ensuring projects run smoothly and clients feel confident from start to finish

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Because we deliver more than services—we deliver certainty. With full transparency, proactive problem-solving, and realistic budgets, we manage every detail so your project runs smoothly, stress-free, and on time.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Scope of Work – Detailed description of the project, including tasks required and any special requirements. Measurements & Specifications – Dimensions, materials, finishes, and design preferences. Site Conditions – Access, existing structures, and any potential challenges. Timeline – Desired start and completion dates. Budget Expectations – Helps tailor solutions and avoid unrealistic estimates. Compliance Needs – Permits, approvals, or regulations that may affect cost. Additional Services – Whether design, project management, or extra trades are required.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Finalise the Scope Early Clearly define what you want done before requesting a quote. Avoid last-minute changes—they often lead to extra costs and delays.  2. Prepare the Site Clear access areas, remove obstacles, and handle minor prep work yourself (e.g., moving furniture). This reduces labour time and charges.  3. Choose Materials Wisely Select cost-effective materials upfront and confirm availability. Bulk purchasing or using standard sizes can significantly cut costs without compromising quality.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

1. Free Initial Consultation Offer a complimentary 30-minute consultation to discuss project scope, design ideas, and budgeting—helping customers feel confident before committing.  2. Discount on First Project Provide 10% off labour costs for first-time customers booking through Oneflare. This creates an incentive to choose you over competitors.  3. Bundle Savings Create a package deal: combine design + project management + trades services for a reduced overall rate, giving customers better value and convenience.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we combine transparent quotes with realistic budgeting. We optimise resources, avoid unnecessary costs, and deliver premium quality without hidden fees—giving you the best value for your investment.

Question 15

How do you normally charge for your service?

Accepted Answer

We offer flexible pricing based on your project needs. Typically, we charge either a fixed price for defined scopes or an hourly rate for ongoing work. For larger projects, we provide detailed quotes with transparent breakdowns—covering labour, materials, and management—so you know exactly what you’re paying for.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in complete project delivery—from concept design to final handover. Our expertise lies in managing complex projects with multiple trades, ensuring seamless coordination, transparency, and quality results.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I bring years of hands-on experience managing diverse projects, backed by formal training in construction and design. My skills include multi-trade coordination, budgeting, compliance, and problem-solving—ensuring every project runs smoothly, on time, and within budget.

Urbitec Projects Pty Ltd

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Are you an insured business and do you guarantee your work?

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