Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured and depending on the type of work there are guarantees that vary in length.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are not a large company who have many overheads so we pride ourselves on being honest with quotes and advice for your job. We take the time and care to provide each customer the service they deserve.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We provide a friendly and quality service at competitive prices! We pride ourselves in giving the customer the right advice at the right price! We are all about customer retention and guarantee a quality and efficient job!

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of work needed to be done  Time frame of work to completed by  Budget

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Any prep work that can be done by the customer will save time and money for both parties  Ensuring area is clean and accessible  Getting the plans correct so there are no changes during the job

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can provide 5% discount on jobs that exceed $500!

Question 7

What makes your pricing competitive?

Accepted Answer

We don't add any hidden fees and have competitive labour rates as well as no additions to material prices.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge based on the type of job and the skill required for it. Eg a basic labouring job will be charged at an hourly rate where as a tiling job is more skill based so is charged at a fix priced.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Prepping houses for rent and sale      Painting - all aspects of painting work      Roofing - leaks, re sheeting, repair work      Renovations - all types of renovations small or large      Maintenance - sealing bathrooms/kitchens, fixing door handles, fly screens and much more      Plastering - minor and large plastering work      No need to call several trades, we can organise and complete all your property needs

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have had over 10 years experience in the renovation business and have qualified trademans that cover all aspects of building.

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