Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work completed by our group is always 100% guaranteed. Our business also insures all of our work leaving you with no worries.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have always been strongly passionate about renovating homes from a young age, thus where we are today. YB renovation are highly dedicated and committed to their work at all times, through ups and downs, we will always implement the perfect renovation that our customers are after!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

YB renovations have had some incredible customer stories/ reactions, so we couldn't specifically chose a 'favourite', though a great reaction we have had would be one of our past customers who couldn't even recognize their own bathroom after coming home from a business trip to a renovation surprise!

Question 4

What do you like most about your job?

Accepted Answer

At YB renovations we are very passionate about what we do. We love turning houses into homes people have dreamed of, we love seeing happy customers! It's very important to like your job.. the more you do, the better you are at it, and that's why we're here doing this today!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you had any complaints filed against you with Consumer Affairs or small claims tribunals such as VCAT? If so, what where they for and what was the outcome? Do you require an advance deposit on all jobs? Even bigger jobs? Or can we pay as you go? How many times have you done (whatever I need)?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"What can I expect to see when the project is done?" Our answer - YB renovations guarantee to give you an even better outcome than what you have asked for! "Can we view your recently finished projects" Our answer - Of course! We have plenty of before and after photos of our work to show when asked.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With years of experience, YB renovations have built great trust and reliability within their work and past customers. Our work is 100% guaranteed, what our customers want, we do our best to provide. We capture all details of the job, then give all our quotes professionally, accurately, and fairly.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At YB renovations, our team is strongly dedicated and passionate about what we do. With years of experience, YB renovations aims to provide our customers with the perfect, dream renovation they've been wanting. Our goal is to provide our customers with the dream home transformation they've wanted.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

YB renovations always goes into strict detail about all our customers needs and wants. We focus directly on the things we are able to provide, if we can provide the services in the time frame requested, giving our customers a competitive price etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our friendly group ensures comfort and trust to all of our customers. At YB renovations, we encourage our customers to save from their weekly paycheck to assure they will be able to afford the job provided by the end. Also, if possible, working extra hours or extra days for a few days could help!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At YB renovations, we offer our customers a special fixed price when more than one section of the house needs to be renovated, giving a discounted quote.

Question 12

What makes your pricing competitive?

Accepted Answer

YB Renovation prices are always competitive due to the quality of the work provided by our strong, hard working team.

Question 13

How do you normally charge for your service?

Accepted Answer

At YB Renovations, we always set our prices fair and reasonable to match the job you wont regret choose us.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

YB renovations specializes mainly in tiling and waterproofing, as well as having qualified plumbers and electricians. Our group also specializes in screeding, painting, plastering, and basically everything needed to provide a perfect home renovation!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our work is done only by experienced and qualified tradespersons. Qualified Tiling/ waterproofing. Certified Plumbing and electrical work . YB Renovation

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