Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry Home Warranty Insurance for work over $20 k, Contract Works, Public Liability and Workers Compensation Insurance. We guarantee all work no matter the size.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I developed a love for building things at school and it just followed on from there. Much later the mundane type of work developed into more difficult work. I find this much more enjoyable as it test and keeps my interest in building growing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Interestingly, as a consequence of the difficult work we do, all customers seem to have a story. I particularly like the story of one client who started to dig a cellar under this house. Unfortunate he did not know where to stop. $250k later we were able to save his house from collapse.

Question 4

What do you like most about your job?

Accepted Answer

We like the challenge of of undertaking difficult work and the continually changing nature of clients, work location and experience. We like to come up with solutions to difficult construction problems.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you obtain Home Warranty Insurance. Do you have a current licence to undertake the work.  Can you show me your Certificate of Currancy for all your insurances. Please provide your licence number so i can check your details with the Department of Fair Trading.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are your quotes free? yes Do you have references? yes Can we speak to previous clients? yes Do you do design work? yes Do you draw plans and submitt to council ? yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business under the one name and same licence number for 30 years. We have many refereces and can show works previously completed. We have an unblemished Builders Licence.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 30 Years of experience in difficult and awkward construction. We have qualified Clerk of Works, Engineers and Draftsmen as associates to help with a complete package in dealing with any type of building construction. We can gain approvals through council / certifiers and construct.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Do you have Architectural and or Structural Plans for us to take away. What is your budget . A "ball park" figure will do. Do you have a plan to account for the disruptive nature of the work during construction.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Paying money for council approval on plans that are way over budget. A quick internet search will reveal what the building costs are per sqm. 2) From this search tell the Architect or Designer the sqm meter area area you want to build. 3) Advise the designer to strictly keep within this area.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We don't differentiate between customers. All are important to us. We offer all a quality service for difficult work without the need to "mark up" the cost. We can do this because we are constantly pricing difficult work and through experience, know what a task is going to cost.

Question 12

What makes your pricing competitive?

Accepted Answer

We constantly undertake difficult work and with this constancy comes accurate pricing. We can therefor offer reasonable prices for difficult work done expertly to a high standard.

Question 13

How do you normally charge for your service?

Accepted Answer

We cater to all needs and can do firm quote work, charge on an hourly basis or do on a cost plus arrangement.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The company is structured into 3 divisions, residential Design and Construction, Consultancy and difficult work.The "difficult work" team deals with underpinning, jacking up buildings, and any associated steel, lintel, crack repair and restoration work. The construction team then takes over.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our director Mr Greg Thomas is a qualified tradesman, Clerk of Work and Licensed Builder with over 30 Years of experience in commercial and residential construction.

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