Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured and yes guarantee work, i provide each job over $3300 in queensland a policy for workmanship lasting years, i only use products with proven longevity and warranties/guarantees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family being builders or providing for the real estate/building industries. I enjoy learning new skills, the building sector is forever innovating and has been enjoyable watching swinging trends.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many stories with different genres, me, i prefer comedies over horror. there has been a few occasions where clients have argued over colours or finishes and tried to make me decide, i usually say mix them together.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people, seeing new places, making people dreams come true, overcoming challenges and the satisfaction upon completion.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask,, Is the scope of works within the skill set of chosen service professional. Ask,, To inspect previous jobsites or even speak with past clients for similar tasks. Important check licenses, insurances in your state and check provisions.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers questions are hardly common, i thoroughly explain procedures and provide information about products, warranties, methods whilst maintaining communication during project.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide a contractual agreement with everything in writing so everybody is covered and if changes are to be made they too become binding. I provide certificate of insurance P.I & P.L among a few. I wont work for cash sorry but i have to charge G.S.T its not worth losing my insurance over in the event of an accident or fraud charges.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

compare quotes, your diligence is critical as no 2 quotes are the same, try to have quotations with breakdown figures itemizing quantities, time, material types or brands, verify warranties, check licenses insurance, how punctual and reliable they are. HAVE A CONTRACT..

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our clients vision is always important working towards expectations within budgets & completion dates to maintain a manageable achievable outcome.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear site the best you can so trades person can begin task without obstructions. Allow easy access, time is money. Simply ask if there is anything you could do to help but refrain from distracting once work has commenced.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I try to pass on savings to consumers and have no margins for financial discounts, if i provide you with a written quote and you mention "oneflare". i will treat you no different to any of my previous clients however i might smile.

Question 12

What makes your pricing competitive?

Accepted Answer

i negotiate buying costs with suppliers to pass onto our clients and strongly advise using only quality suitable products with warranties to last. Not all products are the same, compare samples for yourself i am willing to provide as i have accounts with all major manufacturers & suppliers.

Question 13

How do you normally charge for your service?

Accepted Answer

Quotation for completion supplying all materials, labour, clean up and provide a timeframe. Varying substrates, materials, finishes and access etc all impact pricing.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialize in challenges. lots of trades persons too often put things in the too hard basket and the quote they provided you with might reflect the notion. no such thing as a cheap fix, it simply wont last and is probably going to look worse.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trade qualified licensed insured involved with the building & real estate industry for over 20years achieved certificate 4 in building & certificate 3's in carpentry, painting, solid plastering and have numerous safety competencies.

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