Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we guarantee our work for the standard 7 years but with a 10 year waterproofing guarantee unlike most who offer 7

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was an interior designer/project manager and Norm was an architectural draftsman who decided he didnt want to sit at a desk all day. He started tiling them continued on to get his full renovation licence. Here we are!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had one customer that loved having Norm around so much that they kept finding other things around the house to be done.

Question 4

What do you like most about your job?

Accepted Answer

We have always prided ourselves on having great clients. We have been very blessed over the years to always have nice people to work with.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

There are a lot of dodgy renovators out there so I would ask to read references. Also discuss with them their views of what quality workmanship is and how they are better than the others. The ones that cant think of anything in comparison often dont realise their standards arnt high enough.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly customers are concerned about price. Specifically bathrooms are something you only want to do once every 10-15 years so you need to get it right the first time. Price is dictated by the new design of the bathroom so every bathroom quote should be different.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up on time, we believe highly in the importance of good communication and we believe what goes around comes around. We look after our clients across the board.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Renovation Excellence we provide great service, well above standard workmanship at competative pricing. Interior Design consultation is part of our service giving you a better end result. We look forward to working with you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Job requirements, sizes of the room, style likes, functionality requirements, check for asbestos, additional needs like aged care facilities or change in drainage requirements.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be aware that moving things like plumbing possitions adds cost. So if you can, leave toilets and showers in the same possition. Shop around for what type of PC items you like (vanities & toilets), this will give us a quicker idea of your likes and dislikes and we can shop for competative pricing.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our current offer is a free shower recess up to 600mm wide x 400mm high at a value of up to $800 free for all new customers up until the end of February

Question 12

What makes your pricing competitive?

Accepted Answer

We keep our pricing down by staying up to date with the market and its levels. We however, provide far superior workmanship compared to most bathroom renovators.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a very detailed quotation listing all items being undertaken. We quote seperately all PC items like toilets, vanities, accessories etc so you know what you are paying for and not being provided with cheap items not to your standard.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in raising the property value of your home in a number of ways. Bathrooms, kitchens and laundries are particularly important when improving the value of your property as is the general look and presentation of the home.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully licenced bathroom, kitchen & laundry renovators with a serperate exterior waterproofing licence. We are also extreamely experienced in interior design with over 2 decades in interior design.

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