Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Irvine's Building Pty Ltd is a fully insured business.  Our insurances include public and products liability, home warranty insurance, workers compensation and construction works.  All works completed by Irvine's Building Pty Ltd are covered by the statutory regulations as set out by The Home Building Act 1989 and its subsequent revisions.    The Home Building Act 1989 requires builders and tradespeople to be licensed for the work that they do, and to have proper contracts and insurance in place for most jobs.  To do a licence check on any trades person please visit http://www.fairtrading.nsw.gov.au/ftw/About_us/Online_services/Home_building_licence_check.page

Question 2

How did you decide to get into your line of work?

Accepted Answer

Mark Irvine, the head builder, was always interested in the mechanics of construction.  From an early age Mark liked to investigate how houses were put together so he experimented by building mini houses using any items he could find lying around.  Once he built a few of these mini houses he began a larger projects such as a vast underground complex in his families back yard, an aviary and of course many go carts.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Engaging Irvine’s Building to renovate our home was an inspired choice. Mark Irvine is the consummate professional. Honest, transparent, trustworthy, knowledgeable, patient, and unfailingly helpful, Mark was an absolute pleasure to work with. He and his team were accommodating and adaptable. Their camaraderie on the job and easy-going natures (which in no way compromised their attention to detail and the quality of their workmanship) made the experience stress-free.  Because Mark undertook our renovations just after Sydney’s major hail storm in 1999, and just prior to the Sydney Olympics, he encountered the odd shortage of building materials. He very calmly and creatively met the challenges, and the job was completed on time and within budget.  Testament to the calibre of work of these builders (and the high standard of products they use) lies in the fact that in the fourteen years from the time we renovated, to the time we sold our house, we didn’t have to call Mark back once. We unreservedly and highly recommend Mark and his team to anyone considering renovating, or building from scratch. Paula and Jeff Houseman

Question 4

What do you like most about your job?

Accepted Answer

Irvine's Building Pty Ltd puts our blood, sweat, tears, heart and soul into a building project because the best part of our job is seeing how happy our customers are with their final product.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers must ensure that the trades person holds the relevant trade licence for the building work that is to be completed.  When selecting a trades person to complete your work ask to speak to several clients and if possible view at least one of the completed building jobs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly contact us to enquire "how much to renovate or build my house ?", unfortunately in the custom home building industry this is not a question that is easily answered.  The cost to build or renovate is dependant upon so many different factors and to enable any competent builder to provide you with a thorough quotation these factors must be detailed.  Due to our extensive experience at Irvine's Building Pty Ltd we are often able to give prospective clients an indicative estimate for their works,  please do not hesitate to contact us to discuss your proposed building projects.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Irvine's Building Pty Ltd we provide you with a comprehensive and detailed quotation that lists all the construction works that are to be undertaken.  Our quotations give the client full transparency allowing them to be able to have a complete outline of the works and associated costs.   Please do not hesitate to contact us to discuss your works and make an appointment and do not worry we always turn up on time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Irvine's Building Pty Ltd ensures our customers are elated when they view the final product.  Construction work is a major investment for our clients and the work must be undertaken with transparency and communication throughout the process.  Due to our strong client focus, Irvine's Building Pty Ltd is proud to say that we are the builder of choice for many of the trades people that work on our sites.    When Irvine's Building Pty Ltd provides a quotation for your works you receive a comprehensive break down of costs to enable you to see exactly what you have been quoted for.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Customers are our main priority so to ensure we are a good choice for them initially we like to discuss their proposed works.  To enable us to provide a quotation often depends upon the size of the works the client would like to undertake.  For example a first floor addition would require drawings, structurals and DA approval prior to quoting,  small works such as a bathroom renovation will require a meeting at the proposed premises with our head estimator.  Please fee free to contact us anytime if you require any further information.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Every customer has a budget.  At Irvine's Building Pty Ltd we work with our customers to ensure they can save money wherever possible.  Please do not hesitate to contact our office to discuss how we can help you save money.

Question 11

What makes your pricing competitive?

Accepted Answer

After decades of construction pricing experience we know that Irvine's Building Pty Ltd is a median priced builder.  We aim to provide our clients with high quality work for a reasonable price.

Question 12

How do you normally charge for your service?

Accepted Answer

Our service charges depend on the type of work that is required to be completed.  Irvine's Building Pty Ltd provides quotations prior to completing any construction work.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Irvine's Building Pty Ltd has extensive experience in the building industry and we are often contacted by other professionals in the industry for our advice and assistance.  We are a carpentry based construction company that has undertaken many significant projects that other building firms did not know how to complete.  Please do not hesitate to contact our office if you would like to discuss your building project.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Mark Irvine, the head builder,  has completed studies in lighting design,  carpentry and building.  Mark completed his carpentry apprenticeship prior to completing his building qualifications which enables him to understand and apply the correct quality control measures on every job.  Any trades person engaged with Irvine's Building Pty Ltd must hold the relevant qualifications.  We encourage and support all our trades persons in gaining further training and education.

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