Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with Home Owners Warranty (Mandatory for work over $20,000), Public Liability and Workers Compensation. We provide 6 years warranty for major defects and in accordance with the NSW Fair Trading.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they provide Home Owners Warranty? Will there be any additional costs? Are they licensed and insured to do the work? How long have they been in business for?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are we going to receive a schedule for the job? Yes, absolutely prior to the job starting. Who is going to be my contact? The owner / builder is the person who will be running your job and contactable anytime for you throughout.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on creating a positive customer experience and building a good relationship with our clients which results in a lot of referrals and word of mouth.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide transparent and clear communication throughout the entire process and work to ensure a positive customer experience. We have a boutique showroom with all items which go into your home renovation on our displays. We also provide fixed price contracts, no hidden costs.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What the scope of the renovation is, measurements and any specifics in finishings so we may include in our quotation. Each quote is tailored to the individual client and their project.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Research your requirements. Use sites such as Pintrest or HOUZZ to gain ideas one what your looking to achieve 2. Get plans on paper and when speaking to an architect or designer, ensure the project is within your budget 3. Know your Must have are vs. What is nice to have

Question 8

What makes your pricing competitive?

Accepted Answer

Our team of skilled trades and partnered suppliers have been with us for quite some time and therefore provide us with competitive rates which allows us to pass these savings on to our clients.

Question 9

How do you normally charge for your service?

Accepted Answer

We provide a fixed price contract based on your specific requirements with no hidden costs or fee's. Any additional charges are clearly outlined upfront such as architectural or engineering fee's which are sometimes required in more complex projects.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of renovations to existing homes and provide all the trades to do so, leaving no need to contact any other builder or trade. home extensions, home renovations, bathrooms etc.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a licensed builder with 20+ years experience in home renovations. I specialise in complex renovations and have a team of qualified and skilled trades who have been apart of my team for many years.

iBuild Group

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