Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with our public liability cover at $10 million. We also provide you with a written 5 year warranty on our workmanship.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask for thing like examples of previous work, the exact materials that are to be used and to ensure the service professsional will construct the deck to Australian standards.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

One of the most common questions is should we use timber or composite decking as a lot of clients do not want to contribute to the pillaging of natural forrests. We ensure all our timber decking comes from well managed forests and fully tracable sources. This way the choice becomes more about maintenance and personal preference without ruining our natural resources.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Our experience, our service quality and that you deal directly with the owner of the business. No salesmen that sell you what you don't want. We create your vision with our technical skills.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The main things we need to know is the size of the area you wish to have decked, the type of decking boards and we need your ideas. We will help you with every step so you get exactly what you're after.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A couple of tips would be to firstly try to do the site preparation like pulling up pavers or removing excess soil. Secondly some of our clients choose to do the oiling of the deck themselves.

Question 7

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive in relation to the quality of our workmanship and the materials we use. We have recently removed 3 decks for different clients who took a "cheap" quote only to have the decks twist and warp within a couple of years. Unique decking designs guarantee our work for 5 years.

Question 8

How do you normally charge for your service?

Accepted Answer

Unique decking designs offers firm written quotes so you know exactly what your project will cost without the fear of hidden extra costs.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in high quality timber decking from initial planing to construction. This includes domestic and commercial work. We are also fully set up to work in any part of Western Australia.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Owner/Manager has over 25 years in the building industry in both a hands on and managerial role. Our qualified carpenters are proud of thier workmanship and ensure every deck is built to our clients full expectations.

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