Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured, with public liability included All work comes with 6 year warranty on workmanship

Question 2

How did you decide to get into your line of work?

Accepted Answer

The flexibility and lifestyle to run a small business appealed to me at a very early age

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

An elderly woman called  me saying her shower was leaking from the head.We fixed the existing head then she called again saying it had broken again...after 2free callouts and fixing the head again, I asked her to show me how she uses the shower head. As she started dis/robing I said "NO NO, I meant show me (with ur clothes on)"so she walked in the shower and just deliberately ripped the head apart and said to me "I just wanted to see ur precious face again darling", I was in tears of laughter and said "im flattered but u may hav to call another plumber next time, my grandad mite come out of retirement". To this day she stil gets flowers from me every x-mas, dear old duck

Question 4

What do you like most about your job?

Accepted Answer

The variety of the work, keeps us always thinking and never just 'going through the motions'. Meeting a huge variety of different personalities

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are u licenced, registered & insured in your field? Warranty's Time frame of works & of course quotation

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q:Why do my water pipes vibrate in the walls? A:Dodgy washers or excessive water pressure. Q:Should my hot water system leak water? A:Generally 4 litres/day (max) out of relief valve.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You decide for yourself, we pride ourselves on being punctual and we give u a fixed price prior to all works, so never any nasty, excessive bills

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are punctual and proffessional, with many years of general plumbing experience, no matter how tough the job seems, we get it done first time everytime, with 6 year quarantee on all workmanship

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Specific details of the problem in which they find therself ie- water, gas, drainage etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Pay cash Shop around Preparing area to be worked on/clean etc

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off all new hot water installations

Question 12

What makes your pricing competitive?

Accepted Answer

Years of local knowledge in the field

Question 13

How do you normally charge for your service?

Accepted Answer

All jobs charged by the job, rather than hourly rate for security of both parties

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All domestic plumbing issues are speciality

Ross Kelly Plumbing

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