Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a professional I'm insured but my trades Re also fully qualified licensed and insured also. We fully backup our jobs and want to hear ASAP if there are any problems so they can be looked at immediately

Question 2

How did you decide to get into your line of work?

Accepted Answer

Ive worked with many guys. They tend to lack interest and are driven by dollars not results. Too many guys love to do the work but dont turn up to quote or forget to ring hence I felt an opening and I get to be creative too.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every job is satisfying but certainly when people come up to you months after a job to tell you how much they still love it it's very satisfying. I'm very proud of the cafe I refurbed in Drouin on a very tight budget and in 4 days. It has increased traffic flow and lightened whole shop

Question 4

What do you like most about your job?

Accepted Answer

Each job is different. I like to make the renovation look new and different not just put it back the same way in cheapest way...Value for money is my motto

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer needs to know what has been allowed for in the quote. What level of fittings and warranties.  Also how long it's going to take, what steps and will it disrupt my day to day living eg how long will I ave no shower for ?  You should choose someone that seems prompt with phone calls and emails as they will communicate with you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge ?  Answer is complicated as every job is different. Quickest answer is my work give you VALUE FOR MONEY AND SAVES YOU TIME STRESS AND MAKING COSTLY MISTAKES. Cost is always negotiated so it's affordable for you

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Im driven by the thrill of renovating not $$$ . Helping people and achieving amazing results is the best reward for me at end of the job. Getting things done efficiently is paramount and thats why my guts love to work with me. Everything is organised for them they just turn up and do what they do best

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 15 yrs as a sales professional I know how to listen and provide solutions that look great but are practical. I have  team of qualified and professional trades and suppliers who all share the Renovation Rsecue vision.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

usually I need to come and look at the job and talk to client about their needs. from there I can offer options and costs

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Time is money and we will save the client a gteat deal of time.we pass on direct to client all our trade prices. Finally through our experience and knowledge we will prevent over spending and expensive mistakes

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you do a whole bathroom renovation I'll upgrade the towel rail to a towel ladder for free. Much more trendy option saving you around $250

Question 12

What makes your pricing competitive?

Accepted Answer

All my trades are price checked. I negotiate supplier pricing. You pay me a fee but I save you time and money in other areas plus you have reassurance the job is going to be completed with design in mind not just what's cheap or quick

Question 13

How do you normally charge for your service?

Accepted Answer

I usually do a set negotiated fee calculated on a percentage of the project but can work on hrly rate if preferred.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

bathrooms are a specialty

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I studied Interior design 20 yrs ago and recently completed a refresher diploma course. Having been in construction industry for 15 yrs I can relate with builders trades and clients so understand all these perspectives. I have industry knowledge and experience buf most of all know how to deal with clients and make them feel special.

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