Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured up to $10 million and we do guarantee our work.  the term of guarantee depends on the type of job

Question 2

What do you like most about your job?

Accepted Answer

The everyday difference between projects.  The different challenges that comes up and having to find  solutions to them that ensure a suitable and reliable outcome.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will you clean up afterwards and will the work be completed.  Yes we fully clean up the site and we do not leave the site before work are completed.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on our integrity.  If we are not able to take on a job we simply say no

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We do not charge a markup on materials.  You pay the same price for materials with us as you would when walking into a supplier store and purchasing it yourself.  Our prices are good compared to other service providers but our quality standards remains high.  We go the extra mile to make sure that each job is completed as expected.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address Job type E-mail address Telephone number Clarity on what they expect on a job or how they perceive the final outcome to look  Clarity on materials and outcome

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

there are a few Steps customers can take to save money before we start work. 1)  Decide and have clarity on all materials and products before we start 2)  Purchase, collect or arrange delivery of your materials 3)  make site access and interior access easier for us

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, For the period of December We offer the following specials; *  Fence Repairs and painting for only $600.00 *  All handyman Services only $75.00 *  House interior Painting only $350.00  *  Full IKEA Kitchen Installation for only $2,500.00 T&C's Applies

Question 9

What makes your pricing competitive?

Accepted Answer

We are not overstaffed.  Even our company director actually works on sites to complete projects.  We do not charge a markup on materials either.  Clients are shown the actual receipts for materials.

Question 10

How do you normally charge for your service?

Accepted Answer

It varies.  Some types are charged per hour and some per square metre. It all just depends on the type of Job.  We even ask flat daily rates for some jobs where customers have a lower budget.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, Interior Renovations is what we specialise in.  Our passion is changing one environment into another completely different environment in the same space

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

18 years experience in this industry and various qualified staff in different disciplines ensure that your jobs  are done up to standard

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