Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured ( Liability and Workers compensation). Yes we guarantee our work. Inspection is required at the completion.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was previously a "Counsellor" and worked in refuges where I would teach "Living skills" this included cleaning. When I decided to move to the coast, it seemed a natural progression to take up cleaning full time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently cleaned for an older widowed gentleman. The house had fallen into neglect. At the end of the day, it was time for the "big reveal". I will never forget seeing the tears of joy streaming down his face. He told me, the house had not looked like that since his wife was alive. Job, well done!

Question 4

What do you like most about your job?

Accepted Answer

Cleaning is a varied and flexible job that requires performing cleaning of different kinds within households, businesses or more commercial operations, such as carpet or window cleaning. I like the variety, people and making a difference by creating a clean and safe environment.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have the right experience relative to my job?  Are you adequately insured? Do you offer free quotes? Have your chemicals/equipment been tested for safety?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you provide the chemicals and equipment for cleaning? Yes, chemicals and equipment are supplied with all of our services. We use only environmentally friendly products. Do I need to be at my property while the cleaners are there? No, being home for the service is not necessary.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

One that shows up on time!!!. From time to time this may not be possible (traffic and road works) You will always receive a call to let you know we are running late.  Trust is built over time. Making sure your privacy is respected in all matters.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take pride in our work. We take the time to develop a relationship with our customers, to build trust. We are able to take direction. Our chemicals have been screened for toxic ingredients and are safe for children and pets. We are fully insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms, bathrooms and kitchens there is. Do you have a granny flat? What things do you want cleaned? Will you require dusting, oven cleaning, window cleaning?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Have a clear idea of what you want done. 2. Make sure all Items have been picked up off the floor (if this has not been negotiated in the price prior to cleaning) 3. If we are cleaning your oven. Remove all the racks, put them in the bath or laundry tub to soak in hot water with a cup of washing powder. When it comes to the stove, the racks take a lot of time getting baked on grease and grime removed. This will save time and you, some money!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A discount of 10% for all students, and pension holders. Please mention this offer on Oneflare when booking. Only available through this site.

Question 12

What makes your pricing competitive?

Accepted Answer

Our various methods of payment, experience, and services offered, makes our pricing competitive. We are not the cheapest, but we believe "cheap" is reflected in work. If you're paying for cheap cleaning you're paying for workers to "cut corners".

Question 13

How do you normally charge for your service?

Accepted Answer

We are happy to come and meet in your home for a free quote. Alternately, we can provide an hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Although we clean a broad range of "Jobs" we do specialise is Squalor cleaning. This is when a property has been in a state of neglect, requiring intensive care.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Nowra Scrubbers has been around for 30 years, cleaning homes and businesses throughout the Shoalhaven. Our employees are trained in asset maintenance, and most hold an OHS white card. We try to match the skills of our workers to the job presented.

Nowra Scrubbers

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