Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are a fully insured organisation that is responsible for the introduction of true quality workmanship and products into the Canberra/NSW market.

Question 2

What do you like most about your job?

Accepted Answer

1. Completing a quality job for an extremely happy customer and exceeding their expectations. 2. Having clients come back to us after 20+ years complementing on the work we done for them and how good it still is...

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We engage and inform clients every step of the way. Our Clients receive a full itemised and transparent quote prior to commencement and receive full transparency at every stage of the project.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We provide a full bespoke service to meet your needs. Customers have the option to pick from an extensive collection of tiles, lighting, bathroom ware, kitchen appliances, under floor heating, tap ware and door furniture to make their home/project truly unique.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of job, being bathroom, kitchen, living floor areas etc. Size of the tiles, colours, waterproofing requirements and whether or not there is a risk of asbestos...

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Educate themselves by speaking with our showroom staff; 2. Understand the importance of setting your budget; 3. Engage an experienced provider. You definitely get what you pay for...

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our offers are unique to our customers to ensure they get the best value for money. This includes complete and bespoke bathroom renovation packages, right the way through to home renovation packages.

Question 8

What makes your pricing competitive?

Accepted Answer

Only provider in Canberra that has consistently provided a quality supply and installation service for over 38 years. Our mantra is as follows: "The bitterness of poor quality remains long after the sweetness of low price is forgotten" (Benjamin Franklin)

Question 9

How do you normally charge for your service?

Accepted Answer

by the meter or lump sum fixed fee. We are able to ensure a quality job meets the clients budget.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The supply and installation of quality Italian tiles. Our organisation introduced quality Italian tiles into the Canberra region in the late 1970's and continues to be at the forefront of technology and quality today. Our quality products are only installed by our professional tradesmen.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Operating for over 38 years our team consists of quality and industry recognised tradesmen who provide the true old fashioned service. Our qualified tradesmen only use our quality products that have stood the test of time.

Cirillo Lighting & Ceramics

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