Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured and I offer a 7 day guarantee on all services I provide. If you are not happy with the work I have done simply contact me and I would be more than happy to return and rectify the issue.

Question 2

What do you like most about your job?

Accepted Answer

When you stand back after a hard days work and look at what you have created, the smiles you have given your clients and the new friends you have made.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your qualifications? Do you have insurance and a police check? When can you do the job? Do you guarantee your work? Do you take away the green waste?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What price do you charge is the most common question.  I always recommend I take a look at what needs to be completed so that I'm giving you an accurate price.  I find when we talk face to face the job becomes a lot clearer and my clients appreciate the personal touch- It's all customer service.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been in the industry for almost 10 years. I have a police check, working with children check and all my insurances. I have a strong relationship with my current clients who often recommend me to their friends and family.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I’ve had a green thumb for as long as I can remember, I’m lucky to have turned my passion into a career and have been working in the industry I love for almost ten years now.  I’m also a qualified horticulturist who is fully insured with current police and working with children checks.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will need to know roughly how many square metres of lawn you have. Would you like the green waste taken away Are there any other jobs you would like done around the house.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1/ Ask for a free no obligation face to face quote. 2/ Communicate what you would like done. 3/ Ask if the person performing the work has all their insurances.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

My Oneflare customers will get a priority service to ensure I can give you a free no obligation quote. I understand what it's like to be time poor and I'll do everything I can for you to get back some of your time by delivering a high standard, promptly at the right price.

Question 10

What makes your pricing competitive?

Accepted Answer

You not only get a great price you get a professional, prompt and friendly service with a high quality final result.

Question 11

How do you normally charge for your service?

Accepted Answer

I don't charge by the hour instead charging by what you would like done.  I give you a free no obligation quote before I start so you know exactly what will be done and the price and then I don't stop until you're satisfied.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I'm pretty versatile with no Job being too big or too small.  I love this industry as every day is different, mowing lawns one day too cutting down trees the next.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm a qualified horticulturist who is fully insured with current police and working with children checks.     I have also had extensive James Home Services training to ensure I deliver Gold medal service.

James' Lawn And Garden Care Chirnside Park

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