Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry the required licences and insurances. We guarantee our works. We do not walk away from any issues. We provide a customer service and this includes dealing with any issues.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have been brought up as part of a construction family. It is a very rewarding and dynamic industry that offers so much potential to help others.

Question 3

What do you like most about your job?

Accepted Answer

Creating projects that make people’s lives better. This provides our company with great satisfaction. We aim to deliver a service that meets the customers needs.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What quality control procedures does your company use? What timeframe will the works be completed in? Can I see a breakdown of the quote to understand where the costs are? How could I reduce the overall costs? Does the builder have any smarts?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why is there a range and difference in pricing? Answer: understand what you are buying. Ensure you are getting the requested quality from other quotes.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an experienced contractor. We rely on producing quality work that exceed our clients expectations we therefore need to deliver on our promises and commitments.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We focus on delivering a high quality service to the customer. This includes working through design, planning, construction and completion.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Scope or brief of what works are required to be priced.  2. Quality of fixtures, materials and equipment desired.  3. Expected timeframe for the works to be carried out.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide a clear brief or scope so contractors can price with minimal assumptions or guesses.  2. Provide a time frame for the works.  3. Specify the quality of materials and equipment you are after.  4. Ensure you are using licensed and registered contractors.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our customers will be provided with a dedicated service and attention. We aim to understand our customers' key drivers and tailor our service to suit.

Question 11

What makes your pricing competitive?

Accepted Answer

We aim to plan and price the works tailored to the customers needs. This involves understanding the customers obhectives and requirements. We provide an experienced team who plan the works efficiently to minimise costs.

Question 12

How do you normally charge for your service?

Accepted Answer

Depending on the size of project. Smaller value projects will be billed in full upon completion and acceptance of quality by the customer. Larger projects will be progressively claimed in accordance with an agreed payment schedule.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Renovations and projects requiring a high degree of client interaction. We are particularly experienced in managing the planning and design phase of the works.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has experience in a vast scale of projects ranging from commercial to residential. We employ skilled tradesman to deliver the works.

Hughes Build Pty Ltd

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