Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All structural construction work has to be guaranteed for 6 years which is industry standard, what sets us apart from our competitors though is that we guarantee all non-structural works for 12 months which is 9 months more than industry standards. The reason we do this is because once you have moved in to your new home by the time you have unpacked your boxes and settled in, usually 3 months has come and gone and the liability period is over, well we'll continue to come back for up to a year.  As for insurances we are fully insured and have certificates of currency for the following insurances - Workers Compensations insurance - Public Liability Insurance - Construction Risk insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

For as long as I can remember I like to build things, my favourite toys where building blocks as a kid and I can remember just sitting there for hours just building different buildings out of blocks. It was a natural progression after I finished school to go into building and I have been here ever since and I still love everyday

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many customer stories we have with many customers, all are individual and personal to each and every client. Why not contact us and get the building process under way and create our own individual stories together

Question 4

What do you like most about your job?

Accepted Answer

The thing I love most about building is taking a clients idea which might be in their head and making it a reality. I am passionate about design and construct, where I can be with the client and guide them through the whole building process from start to finish

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

There are many questions that need to be asked of any professional before signing any contracts but the most important and strangely one of the least asked questions is the "Are you insured and Licensed". We at Gardner Construction encourage you to check up on our licenses and insurances so you can have the peace of mind to know you are dealing with a true professional and not just another shonky tradesman. We actually make it a point to show you all our details so that you dont have to go searching or incase you forgot.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The number one question we get from clients after we have supplied a quote is "when can you start" Our answer to that is - we have an online integrated customer portal for our customers to log in and track their job, we schedule all of our current and future projects with great detail so that we can ensure that we don't overlap on any jobs and still provide each and every client with the customer service that they expect from Gardner Construction

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I could be like everyone else and tell you how good I am and what makes me the best, but why not let one of our past clients tell it for me-  "Owen was a pleasure to deal with. he finished the works on time and with minimal fuss. Our property was a little victorian heritage semi so we expected some difficulties in marrying the old with the new. Owen took us through these problems clearly and simply as they arose. They were all sorted out in a professional, practical and timely manner. The end result has been a lovely home which is affordable and very much our own. I would not hesitate to recommend Owen to anyone who wants a professional and ethical builder to help them build their home." David ...Woollahra

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide a flexible and fully-integrated building service that includes the following services. We can take care of every aspect of your project, to ensure seamless delivery.      Home Building     Home Renovations, Additions & Extensions     Design & Construct     Project Management     Council Submissions     Affiliated Services (carpentry, electrical, plumbing, joinery, landscaping)  As part of our service, each client benefits from free and accurate quoting, fixed price arrangements and dedicated attention no matter how large or small the project. A Dedicated Online Portal and Smartphone App  As a client of Gardner Construction, you will have access to an interactive online portal and Smartphone App dedicated to your project. Through this, you will maintain a 360 degree view of your project progress – with 24x7 access to your building schedule, site photos, selected materials, budget tracking, team correspondence and more. To find out more about, click here. Ongoing Excellence and Standards  Gardner Construction has built a glowing reputation through the delivery of consistently high standards and completion of projects to deadline and budget. We use only the finest building materials and provide a quality guarantee against all work. We don’t believe in cutting corners. Communication is Key  We believe in meeting our clients face-to-face and as often as possible. We meet with you on site to take you through the engineer’s plans and a comprehensive check-list to ensure all aspects are taken care of. Using digital photography, you will have a clear visual of your project outcome.  We itemise your quote so that you understand each and every facet of your project. Before the project has even started, we encourage you to come and meet the team. And along the way, you can expect weekly meetings and regular progress reports. Materials  We can supply all the necessary building materials, right through to the right paint. If you prefer to supply some of your own, we work around this with total flexibility. On-site Care  We appreciate that building work can often lead to stressful living conditions. Each member of our team takes great care in keeping your surroundings as clean and tidy as possible. At the end of each day, materials stacked, floors are swept and tool tidied.  We’d love to hear about your project. Get in touch with us today for a prompt, no-obligation quote.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As we are in the renovation area of construction there are a number of factors to this question and each site has different things we need to know before providing a quote.  The main thing is to arrange for a site visit with one of our friendly staff so we can see for ourselves the works that need to be carried out.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The easiest way for clients to save money before starting work is to do the following three things- 1. Be very specific in what you want and ensure that this is clear to the Builders who are giving you pricing 2. Be strict with timing, Ensure that you get a detailed construction schedule from the builder prior to starting works 3. Have all your selections made prior to starting the construction works- No one likes to wait for a client who still hasn't made up their minds and it will only cost you more money in the long run.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For every Oneflare customer who calls us and tells us that they found us on Oneflare, and then signs with us for construction works we will give you a weekend away in Queensland for two.  Conditions apply

Question 12

What makes your pricing competitive?

Accepted Answer

By tailoring each job to each client and not adopting a blanket "one fits all" approach we can minimise the expenses on items that aren't required so you only pay for what you want and nothing else

Question 13

How do you normally charge for your service?

Accepted Answer

Each project is different and unique. We can tailor each individual job to suit each clients budget or required outcome. It doesn't matter the size of the job, we provide the same service to all our clients regardless of location, social status or income

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Gardner Construction provides you with a fully-integrated building and construction service, taking projects from the design stage, right through to turnkey project management. We take care of as much or as little as you need, whilst you keep track of your project through your own dedicated interactive client portal.  Our service is tailored to suit the needs of each individual project, without any compromise on quality.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at Gardner Construction is led by Owner and Founder, Owen Gardner. Owen’s passion for building has taken the company from strength to strength, injecting his inspiration and creative thinking into building projects along the way. Working alongside Owen is the second half of the dream team, General Manager, Matt Gardner. Together, they take Gardner Construction from strength to strength.

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