Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we are 100% Garanteed workmanship on each job right the first time. and  we undertake is Providing quality workmanship every time is critical to maintaining our customer loyalty and to ensuring ongoing business relationships .

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Our staff are experienced and skilled plumbers with all necessary accreditation to ensure that quality standards are maintained on each job.and give them a professional job

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Fusion solutions plumbing is focused on providing our clients the highest standards of efficiency and service on every job we do. Our repeat work is a testament to our workmanship and person to person approach to customer service which underpinns the success of our company for the years to come  ​

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Reliability as we will arrive as planned when we confirm an appointment with our clients. In the event that we are delayed for reasons we cannot control, our customers are informed regularly. We believe professional, courteous and personal service is the cornerstone of any good business and is essential for our ongoing success.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

we provide 100% workmanship guarantee and always on time ,we provide same day service *,we are not interested in making a quick and fast deal ,but much rather a long term relationship.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we need to know what the customer name is and address and what thay will like to be done for us to understand how to quote them for the job that so there is know misunderstanding

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

a customer can save money before we start is if a cutomer knows what thay won't done and thayt can save the time ,macking a booking from monday to friday ,we can tell the customer the problem before we start

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

special offers to one flare customers are free service call * , $39 for a  set of washers installed ,if u have a blocked drain we can offer you a free drain camera after unblocking the drain.

Question 9

What makes your pricing competitive?

Accepted Answer

Fusion Solutions Plumbing are specialised in all aspects of plumbing with over 28 years of experience Our staff are experienced and skilled plumbers and We offer a full suite of services ,we focused on providing our clients the highest standards of efficiency and service on every job we do with a 100% Garanteed workmanship on each job right the first time.

Question 10

How do you normally charge for your service?

Accepted Answer

we normally charge cash ,but if customer advisers how thay can pay we can provide efpos merchant machine,so a bank   card  or credit card ,bank transfer will be ok

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

fusion solution specialise in plumbing ,maintenance service and construction,we specialise in blocked drains ,hotwater heaters ,broken pipes, taps  washers we even have a drain camrera to see if there is a poblem in ur drain .

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we are experts in commercial,industrial and residential projects for plumbing solutions and have over 30 years of experience and have solutions for working environments

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