Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business and provide a 10 year warranty on all tiling work completed by our company

Question 2

How did you decide to get into your line of work?

Accepted Answer

My parents were building a new house and I loved to see the progress every day after school . Building/ trades fascinated me as everything is so skillfull . I helped out the tiler on the weekend , he then offered me an apprenticeship ( took a lot of convincing by my parents ) but was well worth it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We strive to make every customer happy with our service and quality of work completed by our company . Every job is treated as it were my own place .

Question 4

What do you like most about your job?

Accepted Answer

I have been tiling since I was 15 years old , tiling is my passion and I take great pride in my work .  Customer satisfaction and making people happy drives me to succeed in my business

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a qbcc licence ? Do you have insurance ? Do you have a guarantee ?  Ask for extra ideas as Tilers see a lot of bathrooms

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question we get asked is . How do I clean grout joins /residue . ? The most effective inexpensive way is warm water and white vinegar , baking soda . There are also preventitives of grout discolouration such as a tile and grout sealer application after your tiles are laid .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The Tilers that work for our company are highly experienced in all areas of tiling no matter how intricate the job is . We endeavour to give you the highest standard and finish you hope for

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee 100% customer satisfaction . We have the best qualified Tilers in brisbane and we take great pride in all work we do .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you have know or can have the total square metres handy for a phone quote , the type of tiles you have to be laid , we can give you a more accurate description on pricing .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

3 tips on saving money before tiling includes  # as much prep work including removal of old tiles and tile glue from your renovation. # I may be able to source your tiles at a discounted rate before purchase . Up to 50% cheaper # we can also source other trades for you at a discounted rate

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer $50 off you final bill if you are 110% happy with the completed job (which we are certain you will be ), and leave a positive feedback on this site . We will also offer a 10% discount on your second job .

Question 12

What makes your pricing competitive?

Accepted Answer

Our company is competitively priced . We welcome other quotes and may beat them however we do use the best more expensive materials to guarantee longevity to your tiling job . Our Tilers are also qualified in the trade of wall and floor tiling . Beware of unlicensed Tilers(usually excessively cheap)

Question 13

How do you normally charge for your service?

Accepted Answer

We charge normally via a site inspection , usually per m2 , fixed price and sometimes hourly depending on the job

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in ceramic, porcelain, stone, marble, granite,travertine, mosaic , sandstone, waterproofing, floor levelling , cement bedding/screeding , silicone work

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

17+ years experience in the trade of wall and floor tiling  . Qbcc qualified and insured Tilers . Public liability insurance

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