Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are an insured business, we also offer a 12 month warranty on our workmanship and product. we will help in anyway we can, I treat each job just like my own.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family business, it sort of carried on and everyone in the family just got involved, i enjoy dealing with people and so does my brother, that's why even if your just looking around come and have a chat.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Quite honestly there has been so many of the years that writing one would just be unfair. However i do enjoy seeing the happy and satisfied faces of my customers, that's what really matters.

Question 4

What do you like most about your job?

Accepted Answer

it is different every day, I get to deal with people everyday and I enjoy doing it. I want to help the community and I appreciate the local support we have garnered.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do you provide, can I see how you make it, when will it be done and how much it will cost. I guess that's what most customers ask me. Since we have been here over 20 years I think we answered it pretty well.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much it cost! the best answer is it will cost whatever depending on what you want.  Good stuff are not sold cheaply and cheap stuff are not good! No free lunches

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I treat each job just like they are my own, I know what a fence means. it is something that you look at for the next 10 years and no body wants to have a bad job in front of their house every day.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

There isn't really anything that can be typed here to help a customer decided who they want to go with. however I would say come down have a chat with us and give us a chance, only then can you know who is the right person for the job

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The style, the height, the width. The 3 most important things before we can do quote, without these measurements it is very hard to deliver an accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

They can choose to dig the post holes themselves, that would save our technicians time making the quote cheaper. They can also ask to bury the posts themselves, that would also help us an din turn reduce the price

Question 11

What makes your pricing competitive?

Accepted Answer

The pricing is competitive because we provide a product with  the quality that justifies the price. for that simple reason I find our pricing very competitive. We don't seel cheap products because you pay what you get

Question 12

How do you normally charge for your service?

Accepted Answer

This really depends on what the customer is after and what they want, we can design and build anything but at the end of the day we are just suggestion makers, you as the customer are the decision makers.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All steel and aluminium fencing we are specialists in, we have process developed over time that allows us to quote correctly and finish the jobs in a timely manner.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

experience in the industry, my technicians have been in the game for the last 15 years, they know what they are doing and hence they can do the job right for you, cause getting it right is what matters.

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