Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Most definitely.  We are fully insured and are GST compliant and guarantee our work according to the QBCC guidelines.  Please see this link:  www.qbcc.qld.gov.au/contractor-insurance-requirements/about-home-warranty-insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

We had the skills, the knowledge, the motivation and the dedication and decided to back ourselves, while taking on apprentices we could pass on and share that knowledge for future generations and better housing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Some of our customers have shown their appreciation, whether it home baked goodies, a smoothie for the boys, or just referring us to their friends, but watching the faces of our clients at Coorparoo as they witnessed the transformation of their much loved ugly duckling was a real treat.

Question 4

What do you like most about your job?

Accepted Answer

Knowing we are good at what we do, building client satisfaction and rapport, receiving referrals, being asked to come back, the satisfaction of knowing we've done a good job and keeping families safe and happy while helping them achieve their goals and dreams for their lifestyle environments.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always check with QBCC, HIA and Master Builders websites for ABN registration, GST compliancy any check for past defective work and whether those works had been rectified satisfactorily.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start? We find a time that suits the project, the client and the builder. Can we live in the house while building is underway? We will do everything we can to make it comfortable and safe for you and your family and make temporary utility arrangements to suit

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation, our constant communication with our client and our set of values which places honesty at the top of the ladder and our philosophy that our satisfied customer is first and foremost the key to our continued success.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Quality work, efficient project and trades management, excellent communication, our experience can save you time and money. No compromise on accuracy, strength, durability and safety.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A scope of works as to their special needs, choice of materials (standard premium), their vision, their expectations, their assurance of financial and budgetry commitments, with meeting progress payments on time.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Construct 345 and Our Building Solutions will save you time and money by giving you the best advice, by liaising and linking you with exemplary tradespeople to help complete your project with efficiency from conception to completion...Estimates, Drawings, Approvals, Engineering, Certification.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our special offer is an excellent result for all, a job well done, loyal, timely and polite tradesman, empathetic open communications with our client, and no shortcuts.

Question 12

What makes your pricing competitive?

Accepted Answer

We are efficient, experienced builders, projects completed on time and on budget. We will not be the cheapest, but there will be no nasty surprises at the end of the job. You can be assured that your project will be efficiently run, and built with accuracy, strength and durability.

Question 13

How do you normally charge for your service?

Accepted Answer

A quotation is submitted upon receiving a scope of works and/or plans supplied by our client/their draftsman or architect. Upon acceptance and confirmation of quotation, an agreed contract is then written up with Provisional Sums if preferred and when required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of building and renovating, particularly residential character homes with a passion for heritage retention and restoration. House lifts, decks, bathrooms, kitchens, extensions...

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

A registered and licensed Builder and master craftsmen carpenter who can guide you from concept through to surveying, engineering, drafting, and certification. 35 years experience in carpentry, timber, steel - Sales and Queensland management included.

Construct 345

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