Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are a fully QBCC licensed company #49737. We also have Public Liability Insurance with QBE Policy Number 02A723417BPK.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

One customer loved his bathroom so much that he came back to complete two more bathrooms and a laundry. The finished results are to be published in the KBL Kitchen, 2018 Issues.

Question 3

What do you like most about your job?

Accepted Answer

After renovations are complete clients sign a letter to confirm their renovation is complete. This stage is a great one; as all the work is finished and the final result can be reviewed. Nothing more satisfying than providing someone with their dream bathroom, laundry or kitchen.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they licensed? What is the quality of their prior work? Do they have references? How do I know what the finished result will look like?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Randall's 35+ years experience in bathroom renovations provides him with a unique expertise for any bathroom renovation conundrum. He has the know-how to overcome any renovation obstacle and the experience to guide clients through product and design decisions.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

35+ years of experience & thousands of happy clients. We have online reviews to support this. We have had numerous clients come back to us for further renovations, often commenting that they're still pleased with the original work.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

With a design studio and showroom, we guide clients through product selections. We ensure we share the clients vision of their dream bathroom using 3D cad Software. A project manager also handles the renovation, providing a point of contact at every stage of the renovation.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our first meeting is a consultation in our Geebung Showroom with Randall (lead designer). The consultation allows Randall and yourself to discuss what renovation you're wanting and what type of products you require. We then organise a site appointment for the measurements to provide a detailed quote

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Look online & elsewhere for design inspiration. If you have a clear idea of what you want your bathroom to look like you will save on time & money. - Invest in quality products, this will save you time, stress & money at a later date - A cheap bathroom is not a long term solution

Question 10

What makes your pricing competitive?

Accepted Answer

Our bathrooms start at $18,000. This is aimed for clients wanting to achieve a mid to high end bathroom. We focus on the quality of the products & renovation to ensure longevity and style.

Question 11

How do you normally charge for your service?

Accepted Answer

An initial 20% deposit allows for the paperwork & products to be organised. From this point there is a payment schedule with payments due as per renovation stages. This is provided & approved at contract signing before renovation commencement. Product sales are paid prior to order being processed.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With 30+ years in bathrooms we have a solution and design for every desire and need. The quality and standard of work we provide ensures your bathroom lasts a lifetime.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

ESTABLISED IN 1994,now expanded the business over a number of years with our showroom and online shop. 30 YEARS OF EXPERIENCE in the building and construction industry guaranteeing the finest quality workmanship and design. AWARD WINNING major success in the housing industry awards over many years.

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