Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

WA Treeworks is fully insured and also quality assured being third party audited annually.  This assurance gives our customers peace of mind that their work is being carried out professionally and safely.  We do guarantee our work

Question 2

How did you decide to get into your line of work?

Accepted Answer

Family have worked in the tree and wood industry for several generations carrying out forestry, sawmilling and tree care works. Innovative solutions for customers is a strength of the company and a challenge that we love to overcome

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Providing emergency work, being called out at 1am to make safe a customer's property to minimise the impact families suffer in these situations.  The relief a customer feels knowing they have assistance

Question 4

What do you like most about your job?

Accepted Answer

The variety of work and the people we meet.  Achieving results for customers who are often faced with difficult tree situations by devising viable and cost effective solutions

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long has the company been trading, long standing organisations have a history that can be checked.  Will the work be insured and site cleaned up?  Is the company quality assured &/or member of the Tree Guild

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Insurance is a question commonly asked and WA Treeworks is fully insured Advice on the state of trees and options are also questions asked.  Our staff are qualified arborists including cert III and diploma level and are qualified to answer

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our teams are made up of long standing employees who enjoy their work.  The company has been trading in excess of 16 years and carries out works for pensioners through to large corporations such as Water Corporation

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Friendly and professional service with realistic prices from a quality assured company that aims to meet and exceed customer expectations

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of trees and their location whether there is access for machinery or whether trees need to be climbed.  The structure of the tree and whether it overhangs neighboring properties.  The surrounding area is critical, is there lawn, flowers, a pool other obstacles that add time to complete works

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure the surrounding area is clear garden furniture and plant pots etc Contact neighbours to let them know about the work that is to be carried out Make sure crews can obtain access as required

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pricing is worked out on time and therefore reductions can be made for larger jobs and/or 2 or more jobs in the same street/location can attract further discouts

Question 12

What makes your pricing competitive?

Accepted Answer

WA Treeworks pricing includes all preparation checks, full insurance, works completed on days suitable to customers and all works cleaned up and signed off by client.  Our crews are fully trained and our equipment kept in optimum condition.

Question 13

How do you normally charge for your service?

Accepted Answer

All work is quoted on a fixed price which is based on time and equipment required to meet customer requirements.  Solutions can be tailored to meet customer needs and budget

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Removal of dead/dangerous trees, tree climbing, powerline clearance and block clearance, firebreak creation & maintenance, environmental solutions with experience in working in hard to reach areas

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified arborists, certified to work around powerlines, licensed pesticide technicians and business, Member of Tree Guild and Quality Assured

WA Treeworks

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