Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have all the relevant insurances and work-cover policies. As required by the VBA all work over $750 will be issued with a compliance certificate.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have 3 generations of roofers in our family. We were always told that one day most jobs will be replaced with technology but everyone will always need a roof over their head.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The first clients we ever had were very friendly and absolutely loved us. To this day we are getting ongoing work through their word of mouth.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy being outside and dealing with everyday people. We take pride in having your roofing and gutters look great. It is really satisfying to see a transformation over a few days work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are the qualities of the roofing materials you use? How will our home be affected with the thermal efficiency?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long is your average waiting time to start the job?  A. We usually can start your job in 1-3 weeks depending on the time of year.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Its silly to say we are on time every time - Because we are all human. What we can say is, we will always be in communication if we cannot make a meeting or going to be late.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have great communication and punctuality. We offer competitive prices and a great customer experience. In most cases you will have a quote sent to you on the same day.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will either book an inspection in person or if you have a set of floor plans you can email them to us and we will quote of those plans. A great place to start is talking over the phone.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Unfortunately, in most instances there is not a lot to be done. Preparation may include cleaning out rooms of items that may be effected during work.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes we offer a 10% discount and if presented with a competitor quote we will do our best to beat that quote.

Question 12

What makes your pricing competitive?

Accepted Answer

Our business is set up to run efficiently at a low cost. That low cost gets passed onto our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We do it rather simply. We will work out what the materials will cost us to buy and then calculate what the labour will be. In most instances scaffolding or edge protection will be factored in.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in converting your old terracotta, concrete or slate tiled roof into a new Colorbond or Zincalume roof. We will also renew your fascia and/or gutters and downpipes to give your home a 'just built' look.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are licensed in Roofing (stormwater). We have all relevant trade insurances and work cover. We do not subcontract out other workers to keep our team connected.

Viking Gutters And Roofing

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