Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are fully insured 10 million public liability and full workers compensation. Although I am yet to make a claim in 17 years

Question 2

How did you decide to get into your line of work?

Accepted Answer

Did a horticulture apprenticeship out of high school for the local council and the guys at work knew I was a hard worker so they asked for me to work on the tree crew and the rest is history

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The customer stories I like is when the customer is happy and refers us to others. When we get in and do the work clean up and get out of there as quick as we can to disrupt the customer as little as possible and when the customer appreciates it

Question 4

What do you like most about your job?

Accepted Answer

Working outdoors, working with tree's, running my own business and working the smartest and efficient way possible and delivering a great service to the customer

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Are you qualified? Can I see proof of your credentials and insurance? have you done any work like this before? Can I see some photos of some of your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Yes I am insured, yes I am qualified, yes I have done work like this before, yes I will takeaway all the rubbish, no you pay me after the job is finished and you are happy with the work

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm the owner and I'll be doing most of the work from the quoting to the cutting and the removal of debris. You can call me anytime and discuss any concerns before during and after the job

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We're a small fully insured business you'll deal directly with the owner from quoting through to completion. Free quotes within 24 hours and there's nothing we can't do from backyard tidy ups, reports, block clearing, power line clearance, trickiest of large tree removals in the smallest spaces

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of tree, the address, front yard or backyard and the best times to come around, any hazards like powerlines or bees. What time to call back and how soon you wish to go ahead with the work

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the access from the truck to the tree is clear of furniture. Clean up any dog poo in the work area If you've started the job only to realise its too big and you should hire a professional stack the branches neatly with the butts all facing one way with the heavy logs seperate

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I will offer a 15% discount to any customer, if you mention that you found us on one flare and you are happy to book us in

Question 12

What makes your pricing competitive?

Accepted Answer

being a small business I have very low overheads so I can be really competitive on my pricing also Im a new business and am very hungry for work

Question 13

How do you normally charge for your service?

Accepted Answer

on a job to job basis and advice is hourly. Generally I look at the the size of the tree the access to the tree, where I can park my truck and chipper, whats involved, is there hazards such as powerlines or cavities etc. and how long I think it will take and the overall difficulty of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

most of my work is large tree removals but anything to do with trees in general I'm happy to help with

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

completed trade qualifications in Horticulture and Arboriculture and currently studying level 5 in Arboriculture as well as 17 years experience working all around Australia and Canada, I also sub contract out to some of Perths larger tree companies on a regular basis

Tree's A Crowd Tree Care

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