Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Tiger Clean is fully insured, and we proudly guarantee our work. We have a dedicated Quality Control department that inspects every end-of-lease clean before you or your agent does, ensuring everything meets the highest standards. We also personally call every customer after their clean to make sure they’re completely happy with the service. Your peace of mind and a spotless home are our top priorities.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, Tiger Clean does not require customers to share their COVID-19 vaccination status. We respect your privacy and are committed to providing a safe, professional, and judgment-free service in your home.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Tiger Clean, we take the health and safety of our customers and team seriously. All our cleaners follow strict hygiene protocols, including frequent hand washing and the use of gloves and masks when requested or appropriate. Equipment is cleaned regularly, and we maintain physical distancing where possible during visits. We also monitor the health of our staff and ensure that anyone feeling unwell stays home. Our goal is to keep your home not just clean, but safe and comfortable too.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Tiger Clean was born out of a simple but powerful idea: that everyone deserves to come home to a clean, comfortable space they can truly enjoy. We saw a gap in the market for a cleaning service that was not only thorough and reliable but also professional, easy to book, and focused solely on homes. With a background in customer service and a passion for high standards, we set out to create a business that treats every home like it’s our own — with care, attention to detail, and a commitment to excellence.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer success stories is from a client who built a complex with 40 serviced apartments and needed expert renovation cleans. They were so impressed with our thoroughness and attention to detail that two years later, Tiger Clean continues to handle all cleaning for their apartments — before, during, and after tenancies — as well as other properties they own. Building such a long-term partnership is a real testament to the quality and reliability we deliver every time.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about working with Tiger Clean is the opportunity to make a real difference in people’s daily lives. Helping clients come home to a fresh, spotless space where they can relax and feel proud gives me a great sense of satisfaction. I also love the variety — every home is different, and every clean is a chance to solve new challenges and deliver outstanding results. Plus, building strong relationships with customers and earning their trust over time makes the work truly rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Great question! Here are some important questions customers should ask to choose the right cleaning service professional:  Are you fully insured and do you guarantee your work?  What types of cleaning services do you specialise in?  Do you have a Quality Control process to ensure consistent results?  Can you provide references or customer reviews?  How do you handle scheduling and cancellations?  What cleaning products and equipment do you use? Are they safe for pets and children?  Do your cleaners undergo background checks and training?  What is included in your standard cleaning versus deep or specialised cleans?  How do you handle any issues or complaints if I’m not satisfied?  Do you offer free quotes or consultations before booking?  Asking these will help customers find a trustworthy, professional, and reliable cleaning service that fits their needs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here are some common questions customers ask about Tiger Clean, along with suggested answers:  1. Are you fully insured and do you guarantee your work? Yes, we are fully insured, and we guarantee your satisfaction. If you’re not happy with any part of the clean, we’ll come back and fix it at no extra cost. We also have a Quality Control team that inspects every end-of-lease clean before you or your agent does.  2. What cleaning services do you offer? We specialise exclusively in residential cleaning, including regular cleans, end-of-lease cleans, deep cleans, and renovation or construction cleans.  3. Do you provide free quotes? Yes! We offer free instant online quotes so you can easily see pricing before booking.  4. Are your cleaners trained and background-checked? Absolutely. Our team members are carefully selected, trained, and undergo background checks to ensure professionalism and your peace of mind.  5. What cleaning products do you use? We use high-quality, effective cleaning products that are safe for homes, pets, and families. If you have any specific preferences or allergies, just let us know.  6. How do you ensure quality? Every end-of-lease clean is inspected by our Quality Control department, and we follow up with every customer by phone to ensure you’re completely happy with the service.  7. Can I schedule cleans regularly or just once? Both! We offer flexible scheduling options including one-off cleans, weekly, fortnightly, or monthly visits depending on your needs.  8. What if I need to reschedule or cancel? We have a simple and flexible cancellation policy—just let us know as soon as possible, and we’ll work with you to find a better time or refund if applicable.  9. Do you clean during COVID-19 safely? Yes, we follow strict hygiene protocols, including sanitising equipment, wearing masks if requested, and monitoring our staff’s health to keep you safe.  10. How do I book a cleaning? Booking is easy! You can get an instant quote online and schedule your clean directly through our website, or call us if you prefer personal assistance.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes Tiger Clean the most reliable and trustworthy choice is our strong commitment to professionalism and customer satisfaction. We carefully select and train every team member to uphold high standards of integrity and attention to detail. Our Quality Control department rigorously inspects every end-of-lease clean before you or your agent does, ensuring nothing is missed. Plus, we personally follow up with every customer to confirm they’re completely happy with the results. Being fully insured and backing our work with a satisfaction guarantee means you can trust us to treat your home with the care and respect it deserves.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose Tiger Clean because we combine deep expertise with a genuine commitment to exceptional service tailored exclusively to homes. Unlike many others, we specialise solely in residential cleaning, which means we focus all our attention on what matters most to homeowners. Our dedicated Quality Control team inspects every end-of-lease clean before you or your agent does, and we personally follow up with every client to ensure complete satisfaction. We’re fully insured, reliable, and offer flexible scheduling along with free instant online quotes. With Tiger Clean, you’re not just getting a cleaner — you’re gaining a trusted partner who cares about making your home a place you love to live in.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know a few key details about your home and cleaning needs, including:  The size of your home (number of bedrooms, bathrooms, and overall square footage if possible)  The type of cleaning required (regular clean, end-of-lease, deep clean, renovation/construction clean, etc.)  How often you’d like the cleaning service (one-time, weekly, fortnightly, monthly)  Any special requests or areas that need extra attention (e.g., ovens, windows, carpets)  Whether pets live in the home, as this can affect cleaning time and products used  Your preferred date and time for the cleaning  With these details, we can give you an accurate, tailored quote that fits your needs perfectly.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three tips for customers to save money before Tiger Clean starts work:  Prepare the space: Tidying up clutter, putting away personal items, and doing small tasks like emptying bins can reduce cleaning time and keep costs down.  Choose the right service: Be clear about what level of cleaning you need—regular maintenance cleans are usually more affordable than deep or renovation cleans, so pick the option that fits your budget and needs.  Book regular cleans: Scheduling regular cleaning visits (weekly or fortnightly) often comes with discounted rates compared to one-off cleans, saving you money in the long run.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! For Oneflare customers, Tiger Clean is pleased to offer a 10% discount on your first clean. Plus, you’ll get a free instant online quote so you know exactly what to expect with no surprises. It’s our way of welcoming you to experience a higher standard of home cleaning with a trusted, reliable team in Canberra and Sydney.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus exclusively on home cleaning, which allows us to specialise and operate efficiently without the overheads that come with broader commercial services. We provide transparent, upfront quotes with no hidden fees, so you always know exactly what you’re paying for. Plus, our thorough and professional approach means you get exceptional value — a spotless, refreshed home that’s worth every cent. On top of that, we offer flexible scheduling and discounts for first-time and regular customers, making quality cleaning affordable and accessible.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge based on the size and type of cleaning your home requires. Factors like the number of bedrooms and bathrooms, the level of cleaning (regular, deep, end-of-lease, or renovation clean), and any special requests will influence the price. We provide free instant online quotes that give you a clear, upfront price before you book—no surprises. For ongoing cleaning, we can offer discounted rates for regular schedules like weekly or fortnightly visits. This way, you get a tailored service that fits both your needs and your budget.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, Tiger Clean specialises exclusively in residential home cleaning. Unlike many cleaning companies that spread their focus across commercial and various other cleaning services, we dedicate all our expertise to making homes spotless and welcoming. This focus means we understand the unique needs of homeowners—from regular maintenance cleans to detailed end-of-lease and renovation cleans—and deliver consistently high-quality results tailored to residential living spaces.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Tiger Clean’s team is built on a foundation of extensive experience and professional training in residential cleaning. Our cleaners undergo thorough onboarding, including hands-on training with the latest cleaning techniques and safe, effective products. We prioritise skills like attention to detail, time management, and customer service to ensure every job is done right and on time. Additionally, all team members are background-checked and continuously supported through ongoing training and quality control feedback. This combination of expertise, professionalism, and dedication makes us the right choice to care for your home.

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Browse cleaner experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

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Tiger Clean