Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business and we proudly guarantee the quality of our work. Customer satisfaction and long-lasting results are at the core of what we do. All of our tiling services are carried out in strict accordance with Australian Standards (such as AS 3958.1 for ceramic tiling), ensuring safety, durability, and professional workmanship. You can have peace of mind knowing that your project is in experienced and reliable hands.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

How did you decide to get into your line of work?

Accepted Answer

Our journey into tiling was inspired by a deep-rooted family tradition. Our founder, Leon, discovered his passion for the craft at a young age, learning from his father, uncles, and grandfather—highly respected tilers in their own right. Through hands-on experience in the family business and a formal apprenticeship, Leon developed both his technical skills and an appreciation for the precision and artistry involved in tiling. Over the past 27 years, he has successfully completed thousands of projects, building a reputation for quality and reliability. In 2010, Leon established THE TILER to carry forward this legacy with a modern approach—combining traditional craftsmanship with a strong commitment to exceptional customer service. That passion continues to drive everything we do today.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite customer stories involves a lovely lady in her 90s who reached out to us for help with some kitchen tiles that had come loose. It wasn’t a big job by any means—certainly not a major project or a money spinner—but for her, it made a world of difference. She was struggling to find someone willing to take it on, and we were more than happy to step in. Sometimes it’s not about the size of the job, but the impact it has on someone’s daily life. Being able to help her feel safe and comfortable in her own home was incredibly rewarding, and it reminded us why we do what we do. Moments like that really stick with you.

Question 5

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is the variety — no two days are ever the same. We’re always on the move, working in different locations, using a wide range of tiles, and bringing to life each client’s unique vision. Every job comes with its own challenges and creativity, which keeps things interesting. But the real reward is seeing the satisfaction on our clients' faces when the job is done — knowing we’ve delivered something they’re proud of makes it all worthwhile.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring the right service professional in areas like Nowra and the Shoalhaven NSW, customers should ask the following questions to ensure quality, reliability, and value:  Are you fully licensed and insured for work in NSW? This ensures the professional meets local regulations and you're protected.  How long have you been working in the Shoalhaven/Nowra area? Local experience often means familiarity with regional conditions, suppliers, and council requirements.  Can you provide references or examples of similar work in Nowra or Shoalhaven? Reviewing local projects helps confirm their workmanship and consistency.  Do you specialise in residential, commercial, or both types of tiling and waterproofing? Some professionals are better suited for specific types of work.  What products and materials do you recommend, and why? A trustworthy professional should be knowledgeable and explain their choices based on quality and durability.  Do you offer a warranty or guarantee on your work? This adds peace of mind and shows confidence in their craftsmanship.  Can I see a detailed quote before we begin? Clear pricing upfront helps avoid hidden costs and miscommunication.  Asking these questions helps you find a trusted and experienced professional — especially in high-demand areas like Nowra, Batemans Bay, and the broader Shoalhaven region — who will deliver quality results tailored to your project.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask, “Which tiles should I use?” — and in my experience, that’s one of the trickier questions to answer. It really comes down to personal preference, as well as the style of the home, the function of the space, and the look they’re trying to achieve.  While I’m always happy to offer guidance on durability, slip ratings, size, and finishes — ultimately, the choice depends on what the customer loves. I encourage clients to bring in inspiration photos or visit local tile showrooms in areas like Nowra and the Shoalhaven to get a feel for what suits their taste. My job is to make sure whatever tile they choose is installed with precision and care to bring that vision to life.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me the most reliable and trustworthy person for the job is my nearly 30 years of hands-on experience and the fact that I’m a third-generation tiler — this trade runs in my blood. I focus on delivering work that not only looks great but stands the test of time.  I’m fully licensed and certified in both tiling and waterproofing, and I treat every project — whether it’s a small bathroom in Nowra or a large commercial job in the Shoalhaven — with the same level of care and attention to detail.  Clients can rely on me for clear communication, honest quotes, and quality workmanship. Most importantly, I understand that I’m working in someone’s home or business, and I always aim to leave the space better than I found it — with results they’ll be proud of.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

I offer a rare combination of extensive experience, deep-rooted trade knowledge, and a strong commitment to quality. With nearly 30 years in the industry and being a third-generation tiler, I’ve successfully delivered everything from intricate home renovations to major commercial tiling projects across Nowra, Shoalhaven, and surrounding areas.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before I can provide an accurate quote, there are a few key details I need to know:  Scope of Work – What areas need tiling? (e.g. bathroom, kitchen splashback, main floors, outdoor areas)  Tile Type and Size – What kind of tiles will be used? Larger or patterned tiles may require more time and precision.  Surface Conditions – Are the surfaces flat and ready, or will preparation work be needed (e.g. screeding, waterproofing)?  Accessibility – Is the job on a ground floor, upper level, or in a tight space? Access can affect time and setup.  Location – Where is the job located? (e.g. Nowra, Shoalhaven, or surrounding regions) Travel time may need to be factored in.  Timeframe – When does the work need to be started and completed?  The more detail a customer can provide upfront, the more accurate and tailored the quote will be.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are 3 practical ways a customer can save money before I start the work:  Have the Area Prepared Clearing the space of furniture, fixtures, or old flooring can reduce labour time and costs. If demolition or removal isn’t needed, the job moves faster and more efficiently.  Choose Readily Available Tiles Opting for tiles that are in stock locally (in areas like Nowra or Shoalhaven) can avoid delivery delays and extra freight charges. Custom or imported tiles can be more expensive and harder to replace.  Consolidate Work If you have multiple areas needing tiling, try to have them done at the same time. This reduces setup and travel costs, and often works out cheaper than doing separate jobs down the track.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, for Oneflare customers, I’m happy to offer a free on-site consultation and quote within the Nowra and Shoalhaven areas.  Plus, if you proceed with the job, you’ll receive a complimentary grout and tile sealer upgrade (where applicable) — helping to extend the life and finish of your tiling work at no extra cost.  Just mention "Oneflare Offer" when you get in touch!

Question 13

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is the value and quality we deliver with every job. We might not be the cheapest option out there, but our attention to detail, experience, and high standards ensure you get results that last.  Cheaper quotes often cut corners — whether it's on preparation, materials, or workmanship — which can lead to costly repairs down the track. With us, you're investing in reliable, professional tiling and waterproofing that’s done right the first time. That’s what truly saves money in the long run.

Question 14

How do you normally charge for your service?

Accepted Answer

I normally charge based on the scope and specifics of the job, with pricing typically calculated:  Per square metre for standard wall and floor tiling.  Fixed rates for tasks like screeding, waterproofing, or custom features (e.g. niches, borders, mosaic work).  Hourly or day rates for smaller, repair-based jobs where square metre pricing isn't practical.  Each quote is tailored to the individual project — taking into account tile type, surface preparation, accessibility, and location (such as Nowra or across the Shoalhaven region). All costs are clearly itemised so customers know exactly what they’re paying for — no hidden fees.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, I specialise in wall and floor tiling for both residential and commercial projects, with a strong focus on waterproofing, screeding, and detailed finishes like epoxy grout and feature walls.  Over the years, I’ve developed a reputation for handling complex and custom tile installations — from large-format tiles and pedestal systems to tiled verandas, splashbacks, and pool surrounds. Working across Nowra, Shoalhaven, and surrounding areas, I bring experience and precision to every project, no matter the size or style.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I bring nearly 30 years of hands-on experience to every job, backed by being a third-generation wall and floor tiler. Tiling is in my blood — it's a trade that’s been passed down and refined through the generations.  I'm fully licensed and certified in both tiling and waterproofing in New South Wales, ensuring all work meets industry standards and building regulations. Over the years, I’ve completed countless residential bathrooms, kitchens, outdoor areas, and large-scale commercial projects across Nowra, Shoalhaven, and beyond.  My skills include surface preparation, screeding, waterproofing systems, intricate tile layouts, and epoxy grout applications. I also stay up to date with the latest tools, materials, and techniques — giving clients modern solutions with old-school reliability.

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