Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Definitely. we are fully insured, this can be checked on meeting with you or online, we can provide our ABN as well as certification and relevant information, but rest assured, Smileys are legitimate. We will be on time, every time, all the time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Jerry Smiley comes from a background where the cultivating of trees and plants were essential to his family and community, that through the nurturing of the plants they were able to eat its fruits and vegetables. He also lived within the environment, it was a natural transition to Arboriculture.

Question 3

What do you like most about your job?

Accepted Answer

At Smiley, we love meeting the new people and clients we get to work with, each day brings a new challenge and new ideas on how to tackle every situation, to always evolve the way we operate and work.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is crucial to ask the right questions, such as: Are you insured? What experience do you have? Do you have the right equipment? Are you qualified?

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Smileys, we believe in what we do. From the beginning of the quote, to the cleaning of your job after it finishes. Every moment we will definitely be working towards making your job the best it can be. Smileys employees are reliable and trustworthy, not by our words, but through our actions.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Trees are an essential part of our community, providing oxygen and healthy to its surrounding, which is why we believe that each tree should be handled with care and professionalism. Our past clients can attest that we provide the better service with best result. On time. With a Smile!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Now before we provide a quote, we will first need to know your resident or property address of the tree. We would also need your contact details, mobile number and email will suffice, additionally, a brief description of job. This information will assist in quicker process.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are may ways the customer can save when we discuss your job, we can schedule a time in the future for the job to be completed whilst this time, clients can save up or we offer payment plans, weekly payments to make sure you get the best out of your job without going all in.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Definitely. we do offer a 10% discount on any written quote given by other companies or organisations, we do believe that we are the right people for your project, so with any written out quote given to you, we will beat it by 10% guaranteed

Question 10

What makes your pricing competitive?

Accepted Answer

Our prices are unbeatable and unmatched, we really look out for the customers, take in consideration their budget, which is why we always try and find the best solution that will bring both parties to an agreement and ensuring the customer is 100% happy with their job.

Question 11

How do you normally charge for your service?

Accepted Answer

With pricing, how we operate at Smileys is that we do what's suitable for the client, however we mainly charge depended on the tree. Different aspects includes the location of the tree, how big or small the tree is, what type of job e.g. complete removal or trimming and pruning, etc)

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We primarily specialises in all your tree needs, including: Tree Removal & Trimming Stump Grinding Garden Maintenance Emergency Damage Response Mulching Tree inspection  also including: Weeding  Lawn Mowing Rubbish Removal  Yard- Clean up and many more, Check out our website or Facebook.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Smileys have over 10 years of Experience within the Arboricultural industry, with the best arborist and workers from around Brisbane, also fully insured and covered and always ready for any task. We operate our business with professionalism and continue to maintain a high standard of efficiency.

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