Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% insured and we guarantee Customer Satisfaction. If our customers are not satisfied we will not leave until they are happy with our services

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We cut down a tree for a customer in the northern suburbs once - We were supposed to cut the whole tree down including the trunk, when the climber got to the trunk she asked us to stop. She explained that She wanted to carve her memories onto the trunk of the tree. Loved it!

Question 3

What do you like most about your job?

Accepted Answer

Getting to meet all sorts of people from different walks of life. Being outside in the fresh air most days and being able to see the most spectacular views from up on a tree. The smiles on our customers faces when we have completed the job.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Do you have insurance/public liability? 2) How many years experience do you have?  Do you have the right qualifications?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer: How does he (climber) do it? STC: He loves his job, the view from up on a tree somehow makes his day. It makes what we do worth it. No matter how dangerous and challenging it can get.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves in customer service and quality work. With Over 10 years experience in the Industry we can guarantee quality service at affordable rates. Sam's Tree Contractors prides ourselves in making and keeping our customers satisfied! We will beat any WRITTEN quote by 10%.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Do you require/have a council permit for the tree you want to work on? 2) Can we access your property to give you a accurate quote on the job?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Discuss are if there are difference in quote if Foliage and Firewood is left onsite or taken away. You can decide to keep the firewood, you can sell it or use it when required in winter. You can ask to keep the mulch for free for gardening etc

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book one or more of our services on the same week as your free quote and receive 10% off our Written Quote.

Question 10

What makes your pricing competitive?

Accepted Answer

As we are a Family owned and operated business we understand the high priced services that some Tree Service providers offer. We offer FREE quotes and guarantee to beat the prices of our competitors by 10% when supplied with a WRITTEN quote for the same services.

Question 11

How do you normally charge for your service?

Accepted Answer

The price will depend on the size and scale of the job. In most cases we provide an onsite quotation after assessing the job. However in some cases we can quote over the phone or online with the use of street view. We do however offer free quotes.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

S.T.C specializes in Tree Removals and all aspects of Tree Care. With all the equipment and qualifications we are guaranteed to get the job done. There is no job too BIG or Small for Sam's Tree Contractors

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified with over 10 years experience in the Industry. Our methods are the the most effective in the Industry. We make sure that we are constantly kept up to date in regards to the latest training and information required to keep our workplace/your home safe when we do each job.

Sams Tree Works

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