Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Safeguard Tree Services is fully insured, with both public liability and workers’ compensation coverage in place for your peace of mind. Our team of qualified arborists works to strict safety standards and all projects are carried out in line with Australian Standards such as AS 4373 (pruning), AS 4970 (tree protection), and AS 2303 (tree stock quality). We stand behind our workmanship by providing a service guarantee: if something is not up to standard, we will make it right. This commitment ensures our customers can have full confidence when engaging us for tree removal, pruning, stump grinding, or arborist reporting.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to provide their vaccination status in order to receive tree services. Our focus is on delivering safe and professional arborist work while respecting customer privacy.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

The safety of our customers and team members is always a priority. During COVID-19, our crews follow hygiene and distancing protocols, minimise contact wherever possible, and sanitise equipment regularly. Quotes, reports, and invoices can all be provided digitally to limit face-to-face interactions. These measures allow us to continue providing essential tree services such as removals, pruning, and arborist reports while ensuring safety for everyone involved.

Question 4

How did you decide to get into your line of work?

Accepted Answer

At Safeguard Tree Services, our journey into arboriculture began with a genuine passion for the outdoors, trees, and the environment. Many people see tree work as simply cutting or removing branches, but professional arboriculture is far more complex. It combines science, safety, and problem-solving to manage trees in ways that protect people, property, and the natural landscape. This deeper understanding is what motivated us to build a business that delivers professional tree care with a strong focus on safety, compliance, and long-term value. A Passion for Trees and the Environment Our interest in arboriculture started with an appreciation for how trees shape the character of our cities and suburbs. Trees provide shade, biodiversity, and cooling, but they also need care to remain safe and healthy. We recognised early on that poorly maintained trees can become dangerous, and that qualified arborists play a vital role in balancing urban development with environmental sustainability. That passion turned into a career path, and eventually into the establishment of Safeguard Tree Services. Building on Professional Training We pursued formal qualifications to ensure we could offer a professional service. Our team includes AQF Level 3 arborists, who are trained to perform climbing, pruning, tree removal, and stump grinding safely, and AQF Level 5 arborists, who provide expert consulting services such as arborist reports, risk assessments, and council planning advice. This combination means we can offer both the physical work and the technical expertise required for tree management. Following Australian Standards (AS 4373 for pruning, AS 4970 for tree protection, and AS 2303 for tree stock) has shaped the way we approach every job. Turning Skills into a Business After gaining experience in the industry, we saw a clear need for a tree services company that could deliver high-quality work while maintaining excellent communication and customer care. Many homeowners and businesses found it difficult to hire contractors who were both reliable and qualified. Safeguard Tree Services was built to fill that gap — combining expert knowledge with a customer-focused approach. Our goal has always been to provide safe, efficient, and environmentally responsible tree services across Melbourne and the South Eastern suburbs. Why This Work Matters to Us We decided to get into arboriculture because it allows us to make a real difference for both people and the environment. On one hand, we improve safety by removing hazardous trees and reducing risks to homes and businesses. On the other, we contribute to healthier urban landscapes by promoting proper pruning, protecting trees on development sites, and advising on species selection for long-term growth. Every day is different, and every job presents unique challenges that require problem-solving and skill — this is what keeps our work interesting and rewarding. A Profession Built on Trust Ultimately, we entered this line of work because we wanted to create a service people could trust. Tree work is often high-risk, and customers deserve to know they are dealing with insured, qualified professionals who stand by their work. Our decision to become arborists was driven by a commitment to safety, environmental care, and professionalism — values that continue to guide everything we do at Safeguard Tree Services today.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our most memorable jobs involved safely removing a large gum tree that had suffered major storm damage and was threatening a home. The customer was extremely anxious about the risks, but our team carefully planned the removal using ropes, rigging, and an elevated work platform. Once the tree was removed, the relief and gratitude from the customer reminded us why we do what we do. It reinforced the importance of having qualified arborists who can respond quickly and safely in urgent situations.

Question 6

What do you like most about your job?

Accepted Answer

At Safeguard Tree Services, what we enjoy most about our work is the unique balance it offers between protecting people and property, caring for trees, and improving the environment. Arboriculture is not just a trade — it is a specialised profession that combines science, safety, and skill. Every day presents new challenges, and the satisfaction that comes from solving those challenges while delivering real value to our customers is what makes this work so rewarding. Variety and Challenge in Every Job No two tree jobs are ever the same. One day our team might be pruning ornamental trees in a suburban garden to improve their long-term health and structure. The next, we could be removing a massive gum tree damaged by a storm, working carefully with ropes, rigging systems, or elevated work platforms. This constant variety means the work never feels repetitive. Each site requires us to assess conditions, evaluate risks, and apply the right techniques. It is this challenge — blending technical knowledge with practical skill — that makes arboriculture so engaging. Making Properties Safer One of the aspects we value most is the ability to improve safety for homeowners, businesses, and the community. Trees can be a wonderful asset, but when they become unstable, overgrown, or damaged, they can pose serious risks. By removing hazardous trees, pruning unsafe branches, and grinding stumps that create trip hazards, we give customers peace of mind. Knowing that we’ve prevented potential damage or injury is incredibly rewarding. Caring for Trees and the Environment Tree work isn’t only about removals. We take pride in the opportunity to care for trees properly so they can thrive for years to come. Following Australian Standards such as AS 4373 (Pruning of Amenity Trees), we ensure that our pruning methods promote healthy growth rather than cause long-term harm. We also enjoy helping customers select appropriate species for planting, advising on tree protection during construction, and supporting urban greening initiatives. Knowing our work contributes to a healthier environment and more sustainable landscapes is a major source of pride. Working with People Another part of the job we enjoy is the connection with people. Every customer comes to us with a different situation — whether it’s a family concerned about a tree near their home, a business owner needing clear access, or a developer seeking arborist reports for council approval. We enjoy taking the time to listen, explain options, and provide solutions that meet their needs. The positive feedback we receive when a job is completed to a high standard is always motivating. The Teamwork and Skill Involved Tree work requires strong teamwork, and that’s something we value highly. Our crews — made up of AQF Level 3 arborists performing on-ground and aerial work, and AQF Level 5 consulting arborists providing assessments and reports — collaborate closely on every project. This mix of skills ensures we can handle everything from technical removals to detailed compliance documents. Being part of a skilled team that supports each other while tackling challenging work is one of the most enjoyable parts of the job. A Sense of Purpose Ultimately, what we like most about our job is the sense of purpose it provides. We are not only improving the safety and appearance of properties but also contributing to the broader community and environment. Arboriculture allows us to combine practical skills, environmental care, and customer service in a way that few other professions can. That’s why, at Safeguard Tree Services, we’re passionate about what we do every single day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Hiring the right tree service professional is an important decision. Tree work is often high-risk and requires a mix of skill, qualifications, and safety systems. Choosing the wrong contractor can lead to unsafe practices, unnecessary damage to trees, and costly mistakes. At Safeguard Tree Services, we encourage customers to ask the right questions before engaging anyone for tree removal, pruning, stump grinding, or arborist reports. Doing so ensures you hire a qualified, insured, and trustworthy professional who will deliver safe and reliable results. 1. Are you a qualified arborist? The most important question is whether the person is a qualified arborist rather than just a tree lopper. In Australia, professional arborists should hold an AQF Level 3 qualification for tree climbing, pruning, and removals. For consulting services such as arborist reports, tree risk assessments, or development site advice, the provider should also have an AQF Level 5 qualification. These levels prove that the arborist has formal training in tree biology, safe work practices, and arboricultural standards. Without these, you risk poor workmanship that could damage your trees permanently. 2. Are you insured, and what does your insurance cover? Tree work often takes place in tight spaces near homes, fences, vehicles, or powerlines. Even with the best planning, accidents can happen. That’s why you should always ask whether the business has public liability insurance (to cover property damage) and workers’ compensation insurance (to protect the crew). Hiring an uninsured provider can leave the homeowner legally and financially responsible for any accidents on site. 3. Do you follow Australian Standards? Professional tree services should always align with industry best practice. Ask whether the arborist works to: AS 4373 – Pruning of Amenity Trees AS 4970 – Protection of Trees on Development Sites AS 2303 – Tree Stock for Landscape Use AS 4454 – Composts, Soil Conditioners and Mulches By following these standards, you can be confident that your trees will be cared for correctly, your property will be protected, and your work will be compliant with council and industry requirements. 4. What safety procedures do you follow? Tree work involves climbing, rigging, chainsaws, and heavy machinery. A professional arborist should be able to explain their safe work methods, such as the use of harnesses, rigging systems, elevated work platforms (EWPs), traffic management, and adherence to “No Go Zone” rules near powerlines. If a provider cannot describe their safety systems, that’s a red flag. 5. Can you provide a detailed written quote? Before starting any job, customers should ask for a written, itemised quote. This ensures you understand what is included — such as waste removal, stump grinding, or mulching — and prevents hidden charges. A professional arborist will be transparent about costs and explain any factors that may affect pricing, such as tree size, access restrictions, or additional services like reports. 6. Do you provide references, reviews, or examples of past work? Reputation is an excellent indicator of quality. Ask for recent reviews, testimonials, or photos of completed projects. A reliable provider should be proud to showcase their work and demonstrate customer satisfaction. Why Asking the Right Questions Matters By asking these key questions, you protect yourself from unqualified operators who may cut corners or provide unsafe and non-compliant work. At Safeguard Tree Services, we welcome these questions because we believe customers deserve complete transparency. With a team of AQF Level 3 and Level 5 arborists, full insurance coverage, and a commitment to Australian Standards, we’re confident our answers will give customers the peace of mind they’re looking for. Hiring the right service professional means more than just getting the job done — it means ensuring your property, trees, and safety are in expert hands.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I need a permit to remove this tree? We check your local council’s rules and, if needed, our Level 5 arborists can prepare reports to support applications. Will the tree grow back if it’s cut? We explain the differences between pruning, lopping (which we avoid), and safe structural pruning that promotes health. What happens to the waste? We remove branches, mulch logs, and leave the site clean unless you’d like to keep mulch or firewood.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Reliability comes from qualifications, insurance, and proven results. With AQF Level 3 climbing and ground crews supported by Level 5 consulting arborists, we can handle both the practical and professional aspects of tree care. Our reputation is built on safety, customer communication, and leaving properties clean after every job.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

When it comes to tree work, many businesses advertise similar services, but not all providers operate with the same level of training, safety, or professionalism. At Safeguard Tree Services, we believe customers should hire us because we deliver more than just a service — we provide a complete tree care solution backed by qualifications, experience, safety systems, and genuine customer care. Here’s why we stand out from other providers. 1. Qualified Arborists at Every Level Unlike many operators, our team is made up of both AQF Level 3 arborists and AQF Level 5 consulting arborists. This means we can cover every aspect of tree care, from hands-on climbing, pruning, and tree removals to preparing professional arborist reports, risk assessments, and council documentation. Where some companies may only do removals or only provide reports, we offer both practical and consulting expertise under one roof. 2. Commitment to Australian Standards We don’t just “cut trees.” All of our work is performed in line with Australian Standards, including: AS 4373 – Pruning of Amenity Trees to ensure pruning promotes long-term tree health. AS 4970 – Protection of Trees on Development Sites to safeguard important trees during construction. AS 2303 – Tree Stock for Landscape Use to ensure quality and longevity of planted stock. AS 4454 – Composts, Soil Conditioners, and Mulches for soil and mulch compliance. By working to these standards, we protect not only your property but also the long-term health of your trees and compliance with council requirements. 3. Full Insurance and Service Guarantee Tree work is high-risk, and customers deserve the peace of mind that comes with knowing they are protected. We carry public liability insurance and workers’ compensation coverage, so you are never exposed to financial risk. In addition, we provide a service guarantee — if something isn’t right, we make it right. Not every contractor can promise the same level of accountability. 4. Safety as a Core Value Safety is not optional in arboriculture. Our crews are trained in safe climbing, rigging, and equipment use, and we operate in line with strict safety protocols, including “No Go Zone” electrical safety procedures near powerlines. We use modern equipment such as elevated work platforms (EWPs), cranes where necessary, and professional rigging gear to ensure safe, efficient results. 5. Customer Experience and Clean Worksites What customers often tell us sets us apart is not just the technical work, but the way we deliver it. We believe in clear communication, honest advice, and leaving every site neat, safe, and tidy. Whether it’s pruning, tree removal, or stump grinding, the job is only complete once the property is left in excellent condition. 6. Local Knowledge and Community Trust We have extensive experience working across Melbourne and the South Eastern suburbs, where we understand local council requirements, permit systems, and the types of tree species common in the area. This local knowledge means we can provide accurate advice and efficient solutions tailored to each site. Why Customers Choose Safeguard Tree Services When you hire Safeguard Tree Services, you are not just hiring a contractor to cut down or prune trees. You are hiring a team of qualified, insured, and experienced arborists who combine practical skills with consulting expertise. We stand out because of our commitment to safety, professionalism, and environmental responsibility. Customers trust us because they know their property and trees are in expert hands.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we usually need to know: The type, size, and condition of the tree. Where the tree is located and whether there are access challenges (fences, overhead wires, tight spaces). Whether the job requires removal, pruning, stump grinding, or a formal arborist report. With this information, we can provide a detailed and transparent quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear access: Make sure gates, driveways, or side access are open so our crew and equipment can reach the tree easily. Decide on waste: If you’d like to keep mulch or logs, let us know — this reduces disposal costs. Bundle services: If you have multiple trees needing work, having them done at the same time is often more cost-effective.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. We regularly provide discounted rates for multiple tree services booked together (e.g., pruning + stump grinding). We also offer free site inspections and advice to Oneflare customers to help identify the safest and most cost-effective way forward.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is based on safety, efficiency, and experience. Because we use the latest equipment and have skilled crews, we can complete jobs quickly and safely, which keeps costs reasonable. We also provide transparent, itemised quotes so customers know exactly what they are paying for.

Question 15

How do you normally charge for your service?

Accepted Answer

We usually provide a fixed-price quote for the entire job, based on tree size, access, equipment needs, and disposal. For arborist reports or consulting services, we may charge per report or per hour, depending on the complexity. This ensures customers know the cost upfront with no hidden surprises.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. Safeguard Tree Services specialises in: Hazardous and large tree removals in tight or difficult access areas. Professional pruning to Australian Standards to maintain long-term tree health. Level 5 arborist reports for council planning, risk assessment, and development sites. This mix allows us to handle both residential and commercial projects of any scale.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team includes AQF Level 3 arborists trained in safe climbing, pruning, and removals, and AQF Level 5 consulting arborists qualified to prepare professional reports and assessments. All staff undergo regular safety training, and our work is guided by industry best practices and Australian Standards. This blend of practical and consulting expertise means we can deliver safe, compliant, and professional tree services every time.

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