Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured business, operating under the strict adherence to workplace care and ethics. We guarantee our work will satisfy and that those doing the job are paid according to correct awards.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I remember having an interest early on. I always took joy in seeing the transformation of what was, to what can be.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have replaced cleaners who were not fulfilling their roles. In each case I have received praise for my diligence and good work. I even started to receive tips from tenants in a group of shared accommodation housing, because they were so impressed with the change since the last cleaner.

Question 4

What do you like most about your job?

Accepted Answer

I've always enjoyed the transformation aspect after a clean, which is why we are Revitalise Cleaning Services. Revitalise means rebirth, renewal and to rise from the ashes. I love to serve those that have a need of my services.  I like to go above and beyond the standard needs of my customers.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured and police checked? Can I get some references from previous work? Do you have a reduced rate if I provide chemicals and equipment? Do you guarantee your work and will you return if there is an issue? What rates and discounts do you offer?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you give me a ball park figure? Yes, but it will not be accurate because a quote often needs a first person perspective and I can't give the customer the best quote for them without knowing for myself, what to expect. This is usually the case in vacate cleans.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Revitalise is a Christian influenced service and operates under the highest standards and ethics.  I have an approved police check and any other of my cleaners are checked as well. In the event that a customer is not satisfied, we will return to complete the job until they are happy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We're punctual, diligent, trustworthy and we seek to fulfill our customers every need. We will go above and beyond to ensure your satisfaction.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Can we meet to do a site inspection? Will you allow for a maximum estimate so that we can work within that if we can not see the site?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Remove all furniture and rubbish before a vacate clean.  2. Remove any valuables from window frames to avoid accidental breakages before a window clean.  3. Give heavy duty areas a quick scrub before a vacate clean or regular clean. Areas such as: oven, stove top, rangehood, kitchen walls next to stove top and showers.  This may save hours on a clean and save you money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have a $10 credit for your first clean.

Question 12

What makes your pricing competitive?

Accepted Answer

In my 10 years +, as a professional, I have become very familiar with the pricing systems and cleaning methods of companies I have worked for.  I can state, without hesitation, that for both myself as the service provider and you as the client my pricing is very fair and affordable.

Question 13

How do you normally charge for your service?

Accepted Answer

It depends on the job the client requires Such As: A regular clean is $34/hr and involves agreement between cleaner and client on number of hours to be done. A Spring or Vacate Clean is $45/hr and involves the house needing to be seen before a number of hours is quoted. A Gutter or outdoor Clean is $40/hr A window clean price is quoted as a total and requires the cleaner to view the house in order to give a fair and accurate price, it could be $75 to $300+.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are proficient in regular and vacate cleans, gutter and window cleaning. We do particularly well with office and domestic jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Josh will be your cleaner and has over 10 years experience in Regular, vacate and window cleaning services. Training in General cleaning, garden maintenance, gutter cleaning and window cleaning.

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