Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have public liability insurance and if something was to fail due to my workmanship than I will correct it free of charge, however, so far I have had no complaints.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always wanted to work out-doors. I have also been interested in gardening and I became interested in reticulation repairs through gardening.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One particular customer had various quotes to complete their reticulation repairs. One tradesman quoted $1,600. I had the reticulation up and running after 3 hours of testing, diagnosis and repairs. I charged $150 in labour + $60 in parts. Quite a $ saving!

Question 4

What do you like most about your job?

Accepted Answer

Working out-doors and doing what I am good at. It is also nice to get positive feedback from satisfied customers!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you have reviews/ feedback from other customers? 2. Does the tradesman do this type of work and/or specialise in it? 3. What is the estimated cost likely to be? 4. Are their any hidden charges?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q- Do I do reticulation repairs?  A- Yes!  Q- How much do I charge? A- $45 p/hr for gardening & $50 p/hr for reticulation work. (plus materials and green-waste removal)  Q- Can I quote on their job please? A- 1 hour call-out,free quote if the job is likely to take longer than 2 days to finish

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I do not over-charge, I do a quality job and I keep the customer up to date on the progress of the job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have 12 years experience as a landscape gardener and reticulation repair specialist. I use quality materials on all jobs, I am efficient and I provide a professional service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. The customers realistic budget! Otherwise it is a waste of their time and mine. 2. size of area, access to area, cost of materials, expected time to complete job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Write a list of tasks to be completed/ Know exactly what you need done. 2. Book in a regular monthly gardening visit/ regular garden maintenance saves money in the long run. 3. Provide a limit on how many hours I should spend on the job.

Question 11

What makes your pricing competitive?

Accepted Answer

I am efficient, do a quality job and provide a professional service. For reticulation repairs, some technicians are charging $80-$100 per hour. I charge $50 per hour + parts.

Question 12

How do you normally charge for your service?

Accepted Answer

I usually charge by the hour + materials. If the job is likely to take longer than 2 days to complete, then I will provide a written quote.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Reticulation repairs & modifications + Garden clean-ups for property pre-rental/ sale and vacate clean-ups. I also provide a thorough pressure-cleaning service.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

12 years experience in the landscaping industry. I do have have Horticulture and Landscaping Certificates through Tafe, however, I believe I have learnt most of what I know through experience.

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