Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully Insured and All work is guaranteed. If you are not happy with the quality of work on completition then it is rectified at no cost to you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to be able to work on my own, and be free. Not tied to a employer, unable to take the kids to school, doctors, events  when I needed to. I love being out on the road meeting all kinds of people from all over the world.

Question 3

What do you like most about your job?

Accepted Answer

I enjoy being able to help people renovate, i take the stress out of renovating. It's great to see a finished result and also the pleasure on my clients faces of a job completed to a high standard.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been in this trade? Who do you work for? Do you have any references? Do you have a licence? Do you belong to a Construction Association? eg MBA or HIA

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you stick plasterboard to a brick wall? Yes it can be stuck to a wall, but not within wet areas. What insulation will I need for a ceiling? R3.5 is the SA standard What Insulation will I need for the walls? from a R2.0 is acceptable for the walls.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a honest hardworking man, working to give my family all that is required. I treat people the way I wish to be treated with respect. I am very reliable and turn up when agreed. All work is cleaned up once completed.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Reliable, trust worthy, and when I arrange an appointment I turn up on time. Fully clean up after all jobs.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical things that are required for quoting: 1.  Measurement 2. Is it ceilings or walls or both? 3. Cornice requirements or is it Sq Set? 4. Do you require insulation in the walls and ceilings? 5. Ceiling Height? 6. Is it for a bathroom? 7. Is there demolition work? 8. Do you require plasterboard window reveals?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.  Tip 1 - measure the area  for walls and ceilings width x height = m2 2.  Tip 2 - measure the perimeter for cornice length x length x length x length = lm 3.  For cornice types go to www.boral.com.au/cornice

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Tips for easier quoting:  1.  Measure all rooms that require plasterboard. wall x wall x height 2.  Seek what type of cornice you like - go to www,boral.com.au/cornice 3.  Confirm if insulation is requied for ceilings and walls

Question 11

What makes your pricing competitive?

Accepted Answer

We are very competative and understand that the market is a very competative place at present. We all like to compare prices. I quote what I would like to pay if I was calling me out.

Question 12

How do you normally charge for your service?

Accepted Answer

Quotes are written on a job by job basis, no job is ever the same. Materials are costed in at a competative price and labour is charged on top. If you require a skip, then this is organised.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

*  Supply products *  Fixing  *  Flushing *  Cornicing *  Supplying and Fixing Insulation *  All Maintenance All work carried out to the highest of standards, I clean up and leave it is found.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully trained in Fixing, Flushing, Cornice fixing, sanding and insulation installing through Boral Interior Linings, contracting divisions of Boral Plasterboard. Learned the old way first then moved on to flushing with boxes.

The trustee Cleversley Family Trust

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