Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured, all work comes with a MINIMUM 3 month warranty. But if for any reason an issue arises directly due to the work we have carried out we will still honour the warranty outside of this period.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been doing it since i left school. I enjoy what I do so I have continued to learn new aspects of the industry as well as all brands. I got my start for Dominator in New Zealand over 23 years ago.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once had a customer that drove home one evening and forgot to open their garage door before driving in, he pushed his entire door to the back wall of the garage, needless to say he needed a new door.

Question 4

What do you like most about your job?

Accepted Answer

The variety, I don't often get stuck in the same place all day that makes my work enjoyable and most of the customers I meet are friendly and have some great stories to tell.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you guarantee to turn up when organised? Are your "trusted brands" actually quality ones and what warranty do they have? How long have you been in the industry (not combined company experience)?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Does my garage door need servicing. Answer. Yes but unlike most companies we will advise you on how to assess if your door needs service/repair, instead of saying it simply needs annual service. Every door is different and needs to be treated so.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I think it is important to gain the customers trust, this means that we might not always charge a customer at all if we feel that there could be a problem arising in the future. This often gets us the repeat business as well as a lot of word of mouth business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer Brisbanes cheapest and most reliable service. We only use trusted quality brands where as a lot of other companies say that they use quality but are misleading customers. If we can't fix it or you want to think about it there is NO CHARGE.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type and brand of door e.g. panel door or roller door. Brand of opener and approximate age. Problems that they are experiencing. Age and service history if available.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give as much information about your product as well as your problem. Also it is handy to be at home when you call as we may be able to talk you through it if it sounds like something simple.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers can get double panel door springs changed for just $330 (rrp up to $500 elsewhere). As well as a discounted rate of just $110 service fee ($90 in North Lakes) if special price is mentioned.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a small family owned company, our overheads are the lowest in the industry, allowing us to pass on those savings to the customer without compromising on manufacturers warranty. In fact we often give MORE than the standard manufacturers warranty.

Question 13

How do you normally charge for your service?

Accepted Answer

We come out and inspect with the aim to repair/replace while we are on site. However if we can't fix it at the time of first visit, we will advise you and NOT charge a callout for the quote. It is then up to the customer to decide to take our advise or not, no obligation.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

No, We specialise in all aspects of garage doors, automatic openers and some gate applications. Sales, service and installation of ANY BRAND. Brisbane wide. With more than 23 years experience.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than 23 years in the industry, with experience in ALL BRANDS. Most companies advertise "combined experience" which can be very misleading. Sales, service and installation experience in both Australia and New Zealand.

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