Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am insured but I hope to never have to make a claim. I am careful not to cause damages. I guarantee my work and will always return to repair any issues that are caused through fault of my work. Theses things can happen but I don't leave the job unless the client is satisfied I have completed the required work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was bored of working for the same company for so long and wanted to start my own business. I have fixed things all my life and it is a part of who I am so I decided I could use my skills to make a living.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was lanced ask if I could install a toilet. I told the client that I could and when I got there I found that it was all non standard parts. 2 tradesmen before me had taken her deposit and never returned. I tracked down the required parts and and stayed until the job was done. I hope that I have showed her that there are people who stick to their word.

Question 4

What do you like most about your job?

Accepted Answer

I like the flexibility it provides me and the chance to meet different people. I also like the different range of jobs and the chance to fix something that that a client never thought could be fixed.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It depends on the job as to what questions to ask. If it is a job requiring a licenced builder,electrician or a plumber, I would suggest the customer as to see such a licence.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients usually ask if I am able to do the job,how long will it take, how much will it cost and how soon can I do it. Some clients will be looking for a solution to problem and will ask for ideas.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having a police check, insurance and a trusted reputation makes me reliable. I turn up on time and I get the job done. Working in the aged care industry requires you to be reliable and trustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a fair person and believe in honesty. If I quote a job and the job comes in under price, I will only charge for the actual cost of the job. If clients don't trust me, my business will fail.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It's important to know the budget and what the clients expectations are. I can do a good cheap job or a great job. Will there be any interruptions to the job that could cause work to be held up. Will the quote require materials and labour .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make a list of jobs that need to be done. Purchase the materials for the job if possible. Make sure the area to be worked on is accessible and tidy. Tidy up after the work is completed. Most importantly. Know what you want and how you would like it done.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

During the winter months when work slows down, I like to offer a discounted rate between10-20% There is also the discount received when using my services at a day rate.

Question 12

What makes your pricing competitive?

Accepted Answer

Most handyman services charge around the same rate but are still cheaper than calling in a qualified tradesman. Many tradesmen prefer to let the small jobs go in order to take on large contracts.

Question 13

How do you normally charge for your service?

Accepted Answer

I prefer to quote on an hourly basis or a day rate. If a fixed quote is required I am happy to do so but I tend to allow for the hidden problems that tend to arise. I find there is no financial surprises for the client and I only charge what the job costs on completion which tends to leave the client happy.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My speciality is painting and problem solving. I spent many years manufacturing paint and applying paint. I recently completed a contract to repair and paint 50 rooms of a nursing home so I am no stranger to painting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been fixing things for as long as I can remember. I have rebuilt cars and renovated homes. I have tiled,painted,repaired decks and pergolas,basic plumbing,paved,plastered,built fences and gates, cleaned gutters,patched holes, pressure cleaned,welded etc

Naylor's Handyman Services

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