Must Have Maintenance

Qualifications

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Reminder: If your job requires a qualified or licensed tradesperson, always request details regarding any relevant professional licences before work has commenced and check those details on relevant industry databases to ensure they remain valid.

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Reviews (132)

• Chi

  NEW

  Google review

  09 Aug 2025

  Used them regularly for awhile until they increased their prices by 40% last year. Also despite being a regular customer I had to keep reminding the gardeners of specific things we wanted done each visit otherwise they would be missed. Other than that they were polite & did an ok job for what we needed.
• Phil R

  Google review

  22 Jul 2025

  The below photo is of turf recently put down by this company. The entire edge of the lawn around the Boarder is dead never rooted to the soil the soil is too compacted the turf team have no idea . Wrong type of lawn for the area it was put. They said it can be put down all year round which is a lie and is tough hardy easy to take care of. The team don’t aerate it the team don’t care for the lawn . The team wanted to granular feed my garden beds as plant not looking good I told them you need to use liquid feed at this time of the year they replied with we don’t liquid feed. I replied with well what do you even do just mow edge blow weed hedge leave. I want a full proper garden crew that feeds plants and lawns with granular and liquid for the price we paid it’s not worth to have this company come they seem to not be qualified in the area of work from lawn types what’s good in shade area and what time to lay turf . To caring for plants and garden. It was like paying jim mowing to come over . My wife and 1 are no longer with This company and I suggest if you are looking for full detail work for a high price find a crew that knows about garden work from plant care to lawn care . WASTE OF TIME AND MONEY. This company is just money hungry they say we are a big company but by the looks of it you hire workers that don’t know anyway about garden care
  Must Have Maintenance

  replied

  21 Aug 2025

  Hi Phil, Thank you for taking the time to share your feedback, I want to start by sincerely apologising for your experience and for the frustration you and your wife have clearly felt. We’re very sorry to hear that the turf and garden care did not meet your expectations. From your review, it’s clear that a number of things went wrong, both in communication and in execution. This is not the standard we aim to uphold, and we’re truly sorry that you’ve been left feeling disappointed and let down. We would really value the opportunity to return to your property and re-do any areas of the turf or garden work to ensure the result is exactly what you expected, and what you paid for. We’re committed to getting it right, and making sure our work reflects the standards and professionalism we stand behind today. Over the last 12 months, we’ve made significant improvements to our training, processes, and the overall quality of service we provide. We understand the importance of plant health, seasonal feeding methods, and turf suitability, and we’d genuinely like the chance to demonstrate that to you. We know that reviews like this have a lasting impact on a small business, but more importantly, they reflect a real experience, and we take that seriously. If you’re open to it, please reach out directly so we can discuss how we might put things right. At the very least, we’d like to walk away from this knowing we did everything we could to make amends. You can contact me personally at 0468 886 585 or Lukas@musthm.com Warm regards, Lukas (owner)
• slpn9t 1

  Google review

  19 Jul 2025

  Gardeners are un skilled probably unqualified and not punctual. My hedge looked more like an oval than a straight line and it wasn't even.
• Jamie T

  Google review

  19 Jun 2025

  Brief encounter with the team showed them to be extremely rude and inconsiderate. They blocked the view of a major intersection when starting a job at a Childcare client. When consulted they were dismissive and unapologetic. This caused me to have to pull out into the intersection blind and with kids in the car. Do better guys.
• Lisa S

  Google review

  16 May 2025

  Very happy with the new lawn. The team did a great job and communication was excellent.
  Must Have Maintenance

  replied

  07 Aug 2025

  Thank you, Lisa, for your kind feedback. We are glad you’re very happy with your new lawn and that our team’s communication and work met your expectations. We appreciate your support of Must Have Maintenance.

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  We are fully insured, and hold a comprehensive insurance policy through CGU Insurance. We stand by the quality of our work. Our rapid growth has been a true testament to our commitment to quality. We are proud of the work we do and the strong reputation we have garnered as a result.

• What makes you the most reliable and trustworthy person for the job?

  We are one of Melbourne's leading lawn and garden maintenance companies. Our staff are not only highly skilled in the work they do, but they are also friendly, reliable and trustworthy. You will not be disappointed with our high-quality service!