Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Comprehensive insurance - covering your piano from the time we arrive to the time we leave, and also covering your home, and your contents. OUR comprehensive insurance offers the most extensive cover in the business

Question 2

How did you decide to get into your line of work?

Accepted Answer

Initially by accident working for another piano moving company. But then discovered that I really liked it and was good at it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of them! All our customers teach us something new. That's why we love it. Different people from different walks of life with unique and different needs.

Question 4

What do you like most about your job?

Accepted Answer

Meeting different people. Travelling to different places every day. Spending time with an item that the owner cherishes. Doing a good job that not everyone can do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you only move pianos? (Make sure you use a specialist that only moves pianos). Are you insured? (Not just in transit, but also loading and unloading as well as the property, contents and public liability). Can I see your current insurance certificate? (Your mover should be happy to do this).

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: How soon do we need to book? A: Usually a week is enough. But it varies. The earlier you book, the more choice you have with days and times.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The owner of the business is actually there on the day participating in your move. We have successfully moved over 10,000 pianos all over Melbourne and Victoria. We only move pianos. Purpose built and designed enclosed trucks - no trailers, utes or tray trucks.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Purpose built and designed enclosed trucks - no trailers, utes or tray trucks.  We only move pianos - this is your assurance that we are genuine piano specialists.  Our own on site workshop carries out piano repairs and maintenance - we understand pianos from the ground up. Fully insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

From where to where? Is it an upright piano, grand piano, or pianola? Are there any stairs/steps at either end and if so, how many? Any steep slopes or driveways?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The quicker and easier it is for us, the cheaper it is for you. Politeness is always a good idea, for everyone including us. Provide us with the details we ask for, then leave the job to us.

Question 11

What makes your pricing competitive?

Accepted Answer

Fully insured covering your piano from the time we arrive to the time we leave. Also covers your property, contents of, and public liability. Purpose built fully enclosed trucks specifically designed for piano moving. We only move pianos. This is your assurance that we are true piano specialists.

Question 12

How do you normally charge for your service?

Accepted Answer

Cash, credit card or EFTPOS on the day. Payment via invoices only for approved ABN holders. Just email us to enquire about invoice requirements.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We only move pianos. This is your assurance that we are genuine piano specialists. We understand pianos from the ground up because we are piano people too.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have successfully moved in excess of 10,000 pianos all over Melbourne and Victoria. Not only that, our movers also carry out minor and major piano repair and maintenance. This means we know pianos from the ground up, and from the inside out.

Melbourne Piano Movers

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