Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Karma Solutions PTY LTD is a fully insured business. The provided document explicitly states that we maintain a $20 million Public Liability insurance policy and comprehensive WorkCover insurance for our employees.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Not Applicable

Question 4

What do you like most about your job?

Accepted Answer

What I enjoy most about my work is the opportunity to transform spaces and enhance lives through high-quality tiling. Seeing a project come together, from initial design to the final, beautiful result, is incredibly rewarding. The challenge of intricate designs and the satisfaction of exceeding client expectations are also very fulfilling aspects of the job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the right tiling service professional, a customer should ask these key questions:  Experience and Qualifications:  How long have you been in business? What is your experience with projects similar to mine? (Provide specifics about the project) Can you provide references or examples of your previous work? Do you have the necessary licenses and insurance? (Specifically mention relevant licenses and insurance types, like WorkCover and Public Liability) What are your employees' qualifications and experience levels?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Question: What is your pricing structure?  Answer: Our pricing is based on a per-unit measurement (e.g., square meter for tiling, per piece for trim). A detailed price list is available (see attached), but a site visit may be necessary for a completely accurate quote, as the final price can depend on site conditions and the complexity of the job. Intricate tile patterns will have additional charges. All prices exclude GST (10% will be added).  2. Question: What is your experience and qualifications?  Answer: Karma Solutions PTY LTD has over 10 years of experience in wall and floor tiling. We've worked with major builders like Simonds Homes, Burbank, and Dennis Family Homes. We're fully insured ($20 million Public Liability, comprehensive WorkCover) and possess all necessary licenses and certifications.  3. Question: How long will the project take?  Answer: The project timeline depends on the size and complexity of the job. After a site visit and finalized design, we can provide an accurate estimate of the completion time.  4. Question: Do you offer guarantees?  Answer: While we don't offer a formal, written guarantee on all work in the initial quote, our commitment to superior craftsmanship and client satisfaction ensures high-quality results. Specific details regarding guarantees would need to be discussed further in a contract.  5. Question: What areas do you service?  Answer: We primarily serve Melbourne and the surrounding regions, including Geelong, Ballarat, and Bendigo.  6. Question: What if I need to make changes during the project?  Answer: Changes made during a project can impact the timeline and cost. We encourage finalizing designs and specifications upfront, but we are happy to discuss any necessary changes and provide an updated quote.  7. Question: What types of tiling do you specialize in?  Answer: While we handle all types of tiling, we have extensive experience in kitchen and bathroom renovations.  8. Question: Do you source materials?  Answer: We can source materials for you, or you are welcome to source your own. If you source materials yourself, please ensure they are compatible with the project requirements.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

10+ years' experience, $20 million liability insurance, and a process-oriented approach.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A customer should choose Karma Solutions PTY LTD over other service providers for several key reasons:  Extensive Experience and Proven Track Record: With over 10 years of experience and a history of successful projects with prominent builders (Simonds Homes, Burbank, Dennis Family Homes, etc.), we demonstrate a high level of expertise and reliability. Superior Craftsmanship and Quality: We are committed to superior craftsmanship and delivering exceptional results, as evidenced by our project portfolio and client testimonials (implied by the attached project photos). Comprehensive Insurance: Our comprehensive insurance coverage ($20 million Public Liability and full WorkCover) provides peace of mind and protects the customer from potential risks. Process-Oriented Approach: Our efficient and organized approach ensures timely project completion and minimizes disruptions. Wide Service Area: We service a broad geographic area (Melbourne, Geelong, Ballarat, Bendigo), offering convenience and accessibility. Personalized Service: We are committed to providing personalized service and exceeding client expectations, building strong client relationships.  In short, Karma Solutions PTY LTD offers a combination of experience, quality, reliability, and comprehensive insurance, making us a superior choice for any tiling project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, Karma Solutions PTY LTD needs the following information from a customer:  Scope of Work: A detailed description of the tiling project, including the areas to be tiled (e.g., walls, floors, shower bases, etc.), the dimensions of each area, and the type of tiling required. Specific details about the desired tile layout (standard or intricate patterns) are also crucial. Tile Selection: The type of tiles the customer intends to use, including size, material, and any special features. If the customer hasn't yet selected tiles, information about their preferred style and budget will help in providing an estimate. Site Conditions: The condition of the surfaces to be tiled is important. Are there any existing tiles to be removed? Is the surface level and properly prepared? Any existing damage or complexities that could affect the installation process should be identified. This often requires a site visit. Access and Logistics: Information about access to the site, including parking and potential obstacles, is helpful for planning the work and determining labor costs. Customer Preferences: Understanding the customer's preferences regarding timelines, communication, and any specific requirements will ensure a smooth process and a satisfactory outcome.  The more detailed information a customer can provide upfront, the more accurate and reliable the quote will be. A site visit is often recommended to assess the site conditions and ensure all relevant factors are considered for accurate pricing.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1)Detailed Planning and Design: Spend time finalizing the design and specifications before work starts. Changes made during the project are often more expensive than planning thoroughly upfront. This includes selecting tiles, confirming measurements, and clarifying all aspects of the job. 2)Source Materials Efficiently: If the customer is sourcing their own tiles, compare prices from multiple suppliers to ensure they're getting the best possible deal. Consider purchasing tiles during sales or promotional periods. 3)Prepare the Surface: Preparing the surface to be tiled (e.g., removing old tiles, ensuring the surface is level and clean) can often be done more cost-effectively by the customer themselves, reducing labor costs. However, it's crucial to ensure proper preparation to avoid issues that could impact the final result and potentially lead to additional costs later. If unsure, consult with Karma Solutions to determine what preparation is necessary and if it's feasible for the customer to undertake.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Karma Solutions PTY LTD could offer the following special promotions:  Oneflare Exclusive Discount: A percentage discount (e.g.,10-15%) on the total cost of tiling projects for customers who find Karma Solutions through Oneflare.   Free Consultation and Quote: Offer a free, no-obligation consultation and detailed quote for Oneflare customers.  Early Bird Discount: For customers who book and confirm their tiling project within a specified timeframe (e.g., the next week/month) Discount on labour.

Question 12

What makes your pricing competitive?

Accepted Answer

Several factors contribute to Karma Solutions PTY LTD's competitive pricing:  Efficient Processes: Our process-oriented approach minimizes wasted time and resources, leading to cost savings that are passed on to clients. Direct Sourcing: Where possible, we source materials directly from suppliers, cutting out intermediaries and reducing costs. Experienced Team: Our highly skilled and experienced team works efficiently, completing projects quickly and minimizing labor costs. This expertise also reduces the likelihood of costly mistakes or rework. Transparent Pricing: The detailed price list provides upfront clarity, allowing clients to understand the costs involved and compare them readily to other providers. While a site inspection may be needed for a precise quote, the initial estimate provides a strong foundation for comparison. Value for Money: While our prices are competitive, we emphasize the value we deliver. This includes high-quality materials, superior craftsmanship, and a commitment to client satisfaction, which ultimately provides long-term value.  While the provided price list shows competitive pricing for standard installations, it’s important to note that the final cost will depend on the specifics of each project. However, the aforementioned factors contribute to our overall competitive pricing strategy.

Question 13

How do you normally charge for your service?

Accepted Answer

Karma Solutions PTY LTD typically charges for its tiling services based on the rate list provided (see attached price list). The pricing is itemized and per unit of measurement (e.g., per square meter for tiling, per piece for trim, per base for shower bases).  Key Points from the Price List:  Base Rates: The price list provides base rates for standard tile sizes and installations. Intricate Patterns: Additional charges apply to more complex tile patterns (herringbone, staggered, running bond) due to the increased time and skill required. This is clearly stated in the additional notes. Site Inspection: A detailed site inspection may be necessary to provide a more accurate quote, as the final price may be affected by site conditions and unforeseen circumstances. GST: All prices are exclusive of Goods and Services Tax (GST), which will be added at 10%.  Therefore, to obtain a precise quote, a detailed site inspection is often recommended. This allows for accurate measurements, identification of any potential challenges, and a customized quote reflecting the specific requirements of the project. The provided price list serves as a helpful estimate, but the final cost may vary depending on the specifics of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

While Karma Solutions PTY LTD offers comprehensive wall and floor tiling services, our experience extends significantly to the renovation of kitchens and bathrooms. A substantial portion of our work involves the complete tiling of these spaces, often as part of larger renovation projects. We have a proven track record of delivering high-quality tiling work in numerous kitchens and bathrooms across various locations, consistently exceeding client expectations. Therefore, while we are skilled in all aspects of tiling, kitchen and bathroom renovations represent a significant area of specialization for our company.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My experience and qualifications make me the ideal candidate for this tiling job. As the provided text shows, I have over 10 years of experience in wall and floor tiling, working with several prominent builders including Simonds Homes, Burbank, and Dennis Family Homes. This extensive experience has provided me with a wide range of skills, including:  Project Management: I have frequently managed multiple projects simultaneously, demonstrating my ability to handle multiple tasks efficiently and meet deadlines. Craftsmanship: My commitment to superior craftsmanship is reflected in the quality of my work, as shown in the attached project portfolio. Client Relations: I am committed to providing personalized service and exceeding client expectations. Process-Oriented Approach: I employ a process-oriented approach to ensure efficiency and organization throughout the project lifecycle. Safety and Compliance: Karma Solutions PTY LTD holds comprehensive WorkCover insurance and maintains a $20 million Public Liability insurance policy, demonstrating our commitment to safety and legal compliance.  In addition to my experience, I possess all necessary documentation, including a current Driver's License and White Card, and have access to the tools, transport, and PPE required to perform the work to the highest standards. My company, Karma Solutions PTY LTD, is fully equipped and ready to handle any tiling project.

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Karma Solutions Pty Ltd