Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer a 30 day post-launch warranty, plus a 30 day money back guarantee on ALL web design projects.    We offer a 30 day FREE trial for all digital advertising campaigns.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

For Sydney based clients we can meet in person with COVID safe measures in place. Or, we can meet over Zoom as we do with our interstate clients.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Juice Digital founder, Ben Vickers has a background in Computer Science (programming) plus experience in sales and marketing roles which meant that the logical progression was building websites. In 1999 that was considered cutting edge, and he has loved being on the cutting edge ever since.   After running a freelance web design and digital marketing business since 1999, and also working full time in a variety of digital marketing and business roles, Ben started Juice Digital in 2017 and has been helping business owners to conquer the digital landscape ever since.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A client that found us through Oneflare was starting a brand new business. We built them a website, Google Ads and SEO campaigns. Six months later their business is thriving, they have added multiple new staff and moved to a larger premises. Without our design and marketing it simply would not have been possible.

Question 6

What do you like most about your job?

Accepted Answer

We are passionate about helping business owners all over Australia to market and grow their businesses. It's very hard for business owners to understand all the ins and outs of web design and digital marketing, so we take immense satisfaction in seeing our advice positively affect their businesses and lives.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you list EXACTLY what is included?  Can you list what is included for FREE? What impact on my business bottom line can I expect if we go ahead? How will my online visibility be improved? What are my ongoing costs?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is it going to cost?  We offer services to suit most budgets - It all depends on what you want to achieve - Building a website and getting it attention online are two VERY different things. It's easy to build a site, yet will take consistent investment in marketing to get your buiness the online attention it needs to enable it to deliver improvement in your visitors and conversions (online enquiries or sales).  We offer a range of packages for all budgets or we can tailor a custom quote to best achieve your businesses goals.   Do you do web hosting?  Yes, we offer hosting and domain name services that are comparable to the best in Australia.... One year for FREE with all wesbite design projects.   Do you offer digital marketing services?  Yes we do - We offer digital advertising and SEO campaigns, to get your business to where to want it to be.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you work with us you are working with an Australian owned and operated family small business.   Our clients are not just 'another job' - They become part of our family and enjoy a highly personalised level of service, responsive communication and honest advice on all aspects of the digital marketing landscape.    When you are working with us you are working with a highly experienced partner that you can trust, who will guide you through the digital best practices to give you a better business outcome.  Just read our Google reviews ( http://g.page/juice-digital-pty-ltd ) and Oneflare reviews to hear from some customers who continue to trust us to work with their businesses.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Experience - How many web designers on Oneflare can say they have been doing it since the 1990s? We ensure the job is done right the first time so you don't waste money getting it re-done later. Our experience sets us head and shoulders above the competition.   Peace of Mind - All website builds come with a 30 day 100% money back guarantee and 30 day warranty and FREE support period, PLUS we offer a FREE 30 day trial on digital advertising campaigns.  Free Inclusions - All websites come with FREE website and email hosting, FREE Domain name and FREE SSL certificate for one year.  Wholistic approach - We take all the relevant factors into consideration when advising you on a website or marketing project. There are many many factors at play, however the primiary goal is always your business bottom line. Our aim is to get you the best business result (more enquiries, sales and customers) for the least amount invested.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before reading our sample questions below, please keep in mind these four things:   1. The more information you can give us, the better your business outcome will be.  2. We will get you to your goal, but you need to tell us exactly where that is. 3. Someone who doesn't ask a lot of questions will give you a solution that is one-size-fits-all. 4. A one-size-fits-all solution might suit an average business - But your business isn't average is it? Consider the benefits of a fully customized solution.   Here is a typical list of questions that we would ask for website design projects:   What's the name of your business?   Can you tell us what it is that you do?   Where are you based currently?   Do you service customers only in your area or other areas too?   How long have you been in business?   Do you currently have a website? If so, what is the address?   Do you have any examples of other websites that you like the look, style or features of?   Is there anything specifically that you like about these websites?   How would you describe your ideal website? Eg. Clean, colourful, minimal, etc   What does a new website need to achieve for your business? Eg Information for current clients, a reference point for current prospects, lead generation of new prospects, online sales / bookings of physical or non physical products etc   Do you have a business Colour scheme?   Do you have a logo to use on your website?  - Are you able to provide a high quality logo image or design file?   How many high resolution photos or images of your business, staff and services are you able to supply?   Are you ok to use suitable stock images if you don't have enough images to fill your website design?   How many services (or variations on your service) would you like to show online?   How many pages of information on each service or variation are you able to supply?   Are you interested in professional copywriting to rewrite your supplied content, specifically for your target customer?   Ecommerce: Are you wanting to sell goods or services online?  - Are these products / services for sale Physical or non-Physical or both? - How many products do you want to sell online? In how many categories? - How would you supply information for all your products and variations (colour, size etc)? Eg. Excel File, PDF, Word Doc, Email, Copy from Website, Google etc   Do you have any testimonials from happy customers that you have permission to use on your website?   What social media channels do you have for your business?       Would you like any of the following features included in your new website:   1. Home page slider / Slideshow?   2. Live Chat (via Facebook Messenger)?   3. Live Instagram feed?   4. Live Twitter feed?   5. Live Facebook feed?   6. Video / playlist integration? - Do you currently have video content? - If so, where is it hosted? (YouTube / Vimeo etc)   7. Google Map showing your location(s)?   8. Live Google Review integration?   9. Client online sign up? Eg. Enquiry form customised with specific questions for your new clients.   10. Sales Landing Pages / Lead Capture Forms / Lead Magnet Downloads?   11. Electronic Direct Mail (EDM) integration for Mailing list? - Do you currently have an EDM provider? - If so, Who is it? Eg Mailchimp, Hubsot, Infusionsoft, Constant Contact, Ontraport etc.   12. Industry / association logos?   13. Past client / job list?   14. Past client / job profiles / features?   15. Blog / Educational Articles? - Do you have an existing blog on your site or elsewhere that we should include? - Do you require different blog layouts for different categories or post types - Eg Articles / Interviews / Tutorials?   16. Photo Gallery? - If so, how many high resolution (Recommended 2000 pixels wide) photos can you supply for galleries? (Rough Estimate)     Do you have any additional integrations or portals that you require in your website? Eg. Client portal, Booking portal, appointment portal. If so, please specify.   Do you currently have a Google My Business, Google Analytics or Google Search Console account for your business?   Do you run, or plan to run any digital advertising that requires tracking code on your website? Eg, Google Ads, Facebook Ads, LinkedIn Ads, etc.   Are there any additional features, not mentioned above, that you require in your website design?   Do you have a set budget for your new website design?  Do you have a deadline for your new website design, or a preferred timeframe?   -----   Here is a list of typical questions we would ask to evaluate a marketing campaign:   Whats the name of your business?   Can you tell us what it is that you do?   Where are you based currently?   Do you service customers only in your area or other areas too?   How long have you been in business?   How do you currently market the business?   Is that working for you?   What do you like about your current marketing / What don't you like?   Do you have a preference of what type of marketing you want to do in the future?   Do you have a website? Address?   Do you have an idea of how much traffic your website gets each month?   Does your website effectively convert your visitors into leads / customers / purchasers?   Do you have an idea of what your conversion rate is? ie the percentage of visistors that turn into leads / sales /  customers.   Do you have any special offers for new clients?   Do you produce any content for your website or social channels - ie blog, videos etc?   What would your marketing activities have to do to be judged a success? eg. How many leads / sales / customers acquired per month.   Do you have an idea of what your target cost-per acquisition (CAC)would be? ie. The cost to acquire one new customer for your business.   Do you have an idea of what your average Customer Lifetime Value (LTV) would be? ie. the average value of a customer over their lifetime as a customer of your business?   Do you have a deadline to start your new marketing campaign, or a preferred timeframe?   Do you have a set budget for your monthly marketing spend?

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have a clear idea of what you want your end result to be. If we have to change the design half way through a project or campaign then this will likely end up costing extra.   Be prepared to start with a solid design or campaign that ticks your essential boxes to start with, and then add extra features at a later stage. This will save money on your initial design / campaign.   Ensure you have all your business, product and service information ready for us before we start your project or campaigns. If information is added or changed after we start then this can end up costing extra.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

30 Days Free Digital Advertising Management - No Commitment and No Strings Attached. PLUS pay nothing until we get you REAL RESULTS for your business - Thats nothing until you get sales, leads or sign ups from our services.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is highly competitive based on our level of expertise and experience.    You may find cheaper, but you will not find better. Remember you get what you pay for - Building a bad website is easy... building a good website is hard.   We strive to always over deliver, ensuring that our clients receive the maximum value possible for their projects. We aim to make our clients love us so much that they tell everyone who will listen who does their web design and marketing.

Question 15

How do you normally charge for your service?

Accepted Answer

Website design projects are 50% deposit, 50% on 14 day invoice on completion, with a 30 day Money Back Guarantee.   Digital advertising management has the first 30 days free, then monthly fees payable on direct debit.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are WordPress web design specialists. We are highly experienced Ecommerce specialists, using the WooCommerce platform for WordPress.  Our marketing speciality is getting your business on the first page of Google, by using Google Ads and Search Engine Optimisation (SEO) campaigns.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are digital design and marketing specialists who's first website design dates back to 1999... That's right, the nineties! Not many web designers on Oneflare can claim that.  That gives us over 22 years of experience solving real business design and marketing challenges for real businesses, just like yours.   In an industry where countless 18 year olds who just 'made their mates website' think they can jump on online and suddenly have a web design business, it is our comprehensive experience that makes the difference for you and your business at every stage of your project.  We have seen countless examples of poor design and marketing in the past, so we know what good design looks like and how good marketing delivers.

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Browse web design experts by suburb

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Reviews (7)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Juice Digital Pty Ltd