Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and guarantee our workmanship. We only use quality parts and materials and will assist in any warranty claims for parts and materials we have supplied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I followed in my fathers foot steps and have never looked back since. With more than 15 years experience in the industry I have never looked back from the first day I was an apprentice.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The funny stories are never ending. The items we find in blocked toilets never cease to amaze us. Remember if it not 1's or 2's or what's on the roll next to the toilet it shouldn't go down the toilet.

Question 4

What do you like most about your job?

Accepted Answer

Meeting our friendly customers and hearing there satisfied feedback on completion of our work scope. Not limited to that but the satisfaction of knowing we have rectified someone's problem for them. Cause we all know there is nothing worse than having a blocked toilet.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have all the correct qualifications to carry out the work scope quoted eg plumbing licence, gas licence, MPA Member and do you submit the required paper work to the governing bodies and provide me with a copy for my records

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the job take to repair? Based on our previous experience the job will take approximately ....mins/hrs to complete

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our workers operate to our company OSH Policies and Internal Policies to ensure nothing but the best possible service to our customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All of our staff are employees and will arrive dressed in a company uniform and arrive within the allocated time slot.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- What is the problem - How long has it been doing this - Do you know the manufacture and/or model of the item that's faulty - If it has a manufacture is there a serial number visible

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Provide clear access as discussed at time of quote - Have your items serviced regularly - Do you know were your water and gas meter is to isolate them. Check with your local authorities and make sure it is functioning correctly.

Question 11

How do you normally charge for your service?

Accepted Answer

We prefer to provide the customer with an upfront price to complete the works where possible. A fully qualified tradesman will visit your premises to diagnose the problem or inspect the task to be performed. He will then issue a quote based on the scope of work. If you prefer the works can be performed at our hourly rate.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic and commercial plumbing and gas works. No job is to small or to big. Call now for your plumbing and gas requirements.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 15 years in the plumbing and gas game. Experienced in all phases of plumbing and gas works from home maintenance and construction all the way up to high rise construction and maintenance. No job is to small or large. Call now for your plumbing and gas work

Gillies Group "The Plumbing & Gas Specialist"

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