Grahn, Phillip Carl

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Reviews (123)

• Adam R

  NEW

  Google review

  22 Apr 2025

  Great comprehensive service and detailed report, prompt communication and follow up. Very competitive pricing and very helpful with any queries. Highly recommended
  Grahn, Phillip Carl

  replied

  22 Apr 2025

  Thank you so much for your kind words! We're grateful for your support and thrilled you had a great experience with us.
• Rebecca D

  NEW

  Google review

  21 Apr 2025

  Australian owned business with a friendly guy who did a thorough job. What more could I ask for? 5 stars
  Grahn, Phillip Carl

  replied

  21 Apr 2025

  Thank you so much for your kind words! We're grateful for your support and thrilled you had a great experience with us.
• Harrison L

  NEW

  Google review

  16 Apr 2025

  Phil was very professional and easy to work with. HIs pricing is very competitive and his inspection reports more in depth than his competitors. Highly recommend and will use again.
  Grahn, Phillip Carl

  replied

  21 Apr 2025

  Thank you so much for your kind words! We're grateful for your support and thrilled you had a great experience with us.
• Maxine M

  NEW

  Google review

  14 Apr 2025

  Unusual these days, but excellent service from Phil. Would highly recommend using this company, a very smooth trouble free process.
  Grahn, Phillip Carl

  replied

  14 Apr 2025

  Thank you so much for the kind words! We're glad you had a smooth, hassle-free experience with our experienced inspector, Phil. Really appreciate the recommendation!
• Su T

  NEW

  Google review

  11 Apr 2025

  good points - he picked up a lot of faults with the place including issues with the roof beams not being compliant bad points - this is where i'm not giving the 5 stars cause he said the roof beam issue was not a structural issue but according to the roof carpenters i got quotes from to fix it, it is!! it has cost me over $1.1k to fix what should have been borne by the previous owners if phil had stated it was a structural issue but he said it was not but it clearly was. all the nails had come off the beams in 2 sections of the roof joints so half of the main support beam was just haging loose not connected to anything. how is that NOT structural?? also i had double & triple checked with him to make sure he would test ALL the hot & cold water outlets to make sure they were working as the laundry hot water outlet had been sealed off with a cap so i couldn't check it out myself and he assured me he would. when i received his report, it said all the outlets were working but at final inspection, i noticed cap was still on on that laundry hot water outlet so i rang to check with him if it had been tested and he tells me that he did not check that bcos it had been sealed off. i said y didn't he tell me this b4 that he wouldn't check outlets if a cap was on it n y did he state in his report that ALL outlets were working when he clearly did not check that one & he just argued that he doesn't check outlets that r sealed off with the cap cause he didn't bring tools to remove it. he should have clearly told me about this from the start esp when i specifically mentioned this issue when i hired him to do the inspection. also he should have mentioned this in the report & not INCORRECTLY state that all outlets were working when he clearly did NOT check all of them
  Grahn, Phillip Carl

  replied

  13 Apr 2025

  Thank you for your feedback. We're sorry to hear you were disappointed, but we’d like to take this opportunity to clarify a few important points. Our structural and timber pest inspections are conducted with great care and in strict accordance with industry standards. As outlined clearly in the Limitations of Inspection section of your report, our service is a visual inspection only, as per Australian Standards. We are not permitted to carry out invasive investigations unless specifically requested and agreed upon in writing. We assess all accessible structural elements and test plumbing fixtures and electricals to ensure functionality. However, it's important to understand that this testing is non-invasive and limited to what can be visually seen or safely operated at the time of inspection. We also caution all clients that once tradespeople are involved, some may overstate repairs or raise concerns outside the scope of a visual inspection—often blaming the inspector in the process. Unfortunately, this is not uncommon in the industry. Finally, the inspection reflects the condition of the property at the time of assessment. Any damage or changes occurring after the inspection cannot reasonably be attributed to us. We always strive to offer honest, thorough, and professional service—as confirmed by the thousands of satisfied clients we've served. While we understand your concerns, we believe this negative review may not reflect the facts of the inspection or the quality of service provided. If you have any further questions or concerns, we’d be more than happy to discuss them with you directly. Kind regards, Inspector Homes WA

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  Inspector Homes WA is fully insured and we guarantee our work. We have a money - back policy according to our Terms and Conditions

• Will you require customers to share their COVID-19 vaccination status?

  Not really

Unique selling points

• Inspector Homes WA excels with advanced technology, expert inspections, and client focus, delivering precise reports. Unmatched transparency and satisfaction define our unique service.