Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured up to 10 million dollars and I can guarantee my work within reason. I can't guarantee some things like for example if I lay turf and the client forgets to water it or has no irrigation and it dies, then I cannot be held responsible for these sorts of things.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Used to be in sales and before that hospitality. Can be frustrating and high pressure work. I like being outside in the fresh air getting exercise and seeing the satisfaction a client gets when they see their garden cleaned up.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client called Larry called me to clean up a vacant block of land. I said i could do it in 2 hours, which at the time I didn't realise how intense the weeds were. So I knuckled down and powered through it and just came in at two hours. He was so happy he gave me 5 star recommendation on another sit

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of maintaining or improving a clients lawn or garden into a green dream that looks great and feels great.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they qualified? Are they insured? What prices? how long will it take? When are you available? Have you done this before?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Pricing is common, and that's been explained in the previous questions. How often do I need to come back, that depends on the time of year and the weather generally and type of maintenance required.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honesty and reliability are the core values in customer service at green dreams gardening and maintenance. I will always turn up and if for some reason I can't, I will call and confirm another time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honest, reliable, experienced and qualified. A professional service delivered with a smile and a competitive rate. Call Eliot to make your green dream a reality!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of the area required. Its always a good idea to have a look before commencing work to give an estimation on how much time it will take.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. have an empty green bin as green waste removal fees do happen if there is no other option. 2. If no green bin, consider a mulch pile or compost bin. 3. Pick up kids toys or dog poo that may be strewn across the lawn, it takes time to remove these items and the time is money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

My prices are already extremely competitive for a business which pays tax & insurance. Some out there may be cheaper,but they may not be insured or paying tax to the government and collecting welfare whilst doing that. It makes it unfair on the rest of us doing the right thing.

Question 12

What makes your pricing competitive?

Accepted Answer

Its below what Jim's charge, as I have low overheads compared to my competition (no franchise fees, employees etc), I am then able to pass the savings onto my clients.

Question 13

How do you normally charge for your service?

Accepted Answer

I generally charge $50 an hour unless otherwise specified for general lawn and garden care. For more specialized services it depends on the job and materials required.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Lawn care and garden care, weeding, hedging and pruning. I can provide a high tier service of lawn care with proper edging, nutrition and pest/disease control in your lawn.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have years of experience from doing general garden maintenance to greens keeping and more. I have a certificate IV in Horticulture and I am passionate about my work. I deliver my service positively and professionally.

Green Dreams Gardening & Maintenance

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