Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am registered with Fitness Australia which is renewed every 2 years and this means that I need to be kept up to date with industry workshops in order to being renewed. I have my Senior level 2 First Aid and CPR and I have PL and PI insurances to protect myself and especially my clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been involved in fitness since I was a teen and it just progressed from there.  In my early 20's I participated in aerobics classes but decided that I could do better and went on to become an instructor at many local health clubs in the west.  Even when I was pregnant I was still training and taking classes.  Its in my blood.  Training makes me feel great and I like to pass this onto others and hoopoe I can change them into feeling great.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a young woman come in to see me 12months ago.  94kgs and wanted to change her life.  Very depressed, outbreaks with her skin, shift worker, bad eating habits, grumpy bad attitude.  She decided to train 3 days a week with me but it took around 6-8 weeks to get her nutrition right with shift work and that she had no idea what was good yummy healthy food was all about, so I had to introduce and teach her from scratch.  There were some ups and downs along the way but with constant motivation and guidance slowly the weight came off and after 11months she got down to 56kg and just got married this May and looked amazing.  The young woman I meet at the beginning was a memory, this new person has such a zest for life and so much energy and her moods are no more.  It took time but she was prepared to do it the right way and it paid off.  That was my reward.  I have had at least 3 other success stories similar.

Question 4

What do you like most about your job?

Accepted Answer

The people I meet and change.  I have clients that come in all with different issues which are really challenging but they help me make myself a better trainer.  I enjoy watching the transformation of someones life not just body weight from the beginning to the end.  You just can't beat that!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Qualifications and how long have they been in the industry.  Why are they personal trainers.  What can they as a PT bring to help achieve a persons goals. Reviews from previous clients.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most always it is how much do you charge? I will always tell them my fees but I will always remind them that this is a journey and its about investing in lifestyle changes and me being able to provide the tools to do this so then my client can move on and continue without me so I ask them 'Are you ready'?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am 45 years old and a mother of 2 kids, so I believe that alone makes me stand out as being a reliable and trustworthy person.  I am here 24/7 for my clients whether they need to text me, email or call or do a session I always make myself available where I can to be there for them as this is their journey and I am their supporter and motivator

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am fully dedicated in helping others to achieve their goals.  I have been in the industry for over 15 years and understand the needs of others to guide them to a better lifestyle.  I have been into fitness since I was a teenager so I feel very qualified in being able to get results

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Probably most importantly is their background in fitness, whether they have been training in the past or if they are a beginner so I can decide what session would suit them and price accordingly.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Aim to incorporate a session or two to do on their own to keep the price down.  Keep a food diary for a week so I can look at it at the start and implement changes before next session.  Wear proper footwear from the start as  ill fitting footwear or incorrect shoes can cause injuries or delay results and cause wasteless out of pocket sessions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Fitness assessment is free - a 1 hour strength and cardiovascular assessment including weight and measurements and discussion of goals and nutritional needs.  Last 20min will be a boxing session to finish off.

Question 12

What makes your pricing competitive?

Accepted Answer

I offer session packs of 3, 5 or 10 sessions which always work out to be cheaper than single sessions.  My session times are with 30, 45 or 60min, however my clients will always have an extra 15min added to their session.  This allows for a proper 5min warmup, 5 min cool down and 5-10min to discuss any needs.  This makes me competitive as most PT's do not offer this without charging for it.

Question 13

How do you normally charge for your service?

Accepted Answer

$30 for 30min, $35 for 45min, $40 for 60 min, I also have session packs of 3,5 or 10 that are cheaper overall, making me very competitive.  partner training also reduces the pricing. Sessions are paid for upfront and signed off each time a client comes in so we can keep track.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in weight loss mostly, but also strength and conditioning, body toning, helping people with lifestyle changes in nutrition and exercise and being able to incorporate into their current busy life

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

In the 1990's I was a gym instructor and an aerobics instructor for 8 years at various health clubs.  I then had 2 children and started running in fun runs, half marathons and a couple of full marathons.  In 2011 I decided to get back into the industry and completed my cert 3 and 4 and then went on to complete my Diploma in Fitness which allows me to be able to train children, older adults, people with special considerations, workfare clients and so on, so I have a variety of clients that their needs must be taken into consideration when training

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