Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insurance is included in our price of $85 per hour and all claims are dealt with whilst we are on site.

Question 2

What do you like most about your job?

Accepted Answer

Being able to ease the stress experienced by people during the relocation process. Being on time and going the extra mile to be off assistance.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are your services insured in the vent of damage to my home goods? 2. Do your vehicles have tail gate lifters and are our goods wrapped in removalist blankets during transit?  3.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q1. Is there any extra cost for working over week ends and Sundays? A1 . Our rate is the same for each day of the week -Monday to Sunday and public holidays Q2. How is the charge calculated? A2. The charge is calculated form the time the team commences work as per your orders until completed.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have combined experience of 45 years in the removalist business and are skiled and rexperienced operators. We arrive on time and are skilled at our work.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee our arrival time and billing starts from the time that the truck and men are under your direction until the time you say the job is completed.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.Where are you moving from and where are you moving to 2. Do you have any items weighing more than 100Kgs 3. Are any of the homes that you are living in or moving to high set?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We want our customers to have the lowest cost experience with us when they move. By planning ahead and ; 1. Having your boxes taped and clearly marked for relocation will save time and money. 2. Having loose items gathered up in large garden bags( Available from Bunnings) will save time.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Goods in Transit Insurance is included for Oneflare customers.  An excess of $350 applies to any claims that may arise. We are insured with CGU Insurance Limited -Policy Number Q15T9242935

Question 10

What makes your pricing competitive?

Accepted Answer

We are a new young company  that is eager and keen to meet and exceed customer expectations.  Moving is a very expensive business and our customers are price sensitive.  In order to meet your expectations we deliver an excellent service at he lowest price available in South East Queensland.

Question 11

How do you normally charge for your service?

Accepted Answer

$85 per hour for 2 men and a 20 cubic meter Pantech truck with a tailgate lifter, blankets, straps and tools for assembly assembly , dismantlement.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are able to provide short term turn around where a customer needs a removalists and a truck in a hurry. Usually available within 60 minutes

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our removalists are all industry professionals with the training required to get the job done in the quickest time possible without inconveniencing you.

Ezi Way2move

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