Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have are fully insured with a $20 million public liability policy and have full Home Warranty Insurance eligibility. Our structural work carries a standard 7 year warranty and required by law.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had an infatuation for the before and afters and have always loved working with my hands and the outdoors

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Most memorable story was our Chifly project. We created a garden paradise for a disabled elderly women which was designed and built around her disability access. Seeing her face after the completion was priceless

Question 4

What do you like most about your job?

Accepted Answer

Everyday is a new day. This trade includes a bit of all the other trades. One day your building a deck the next you erecting a retaining wall. electrical and plumbing for the garden light and drainage. VARIETY

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Check their trade license and make sure it matches there drivers license 2. Make sure the quote is detailed enough that it includes measurements and quantities. know what your paying for!!! 3. Dont be fooled by a sweet talking tradie.. check refernces

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How long will the project take? The answer to this is dependent of the weather and supply availability. 2. Do you require access to use the bathroom? The answer to this is no. We make our own arrangments

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1.When we make an appointment we commit to it 2. All our staff and contractors have been together for over 10 years (same team from the beginning) 3. When something goes wrong we prioritise to rectify

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When you deal with us you can rest assured knowing you are dealing with a reputable and professional business that is a full member of the LNA (Landscape Masters Association)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. A site inspection 2. A list of what is required  3. Time frame for when the job is required to commence

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Know what you want or close to. 2. Clear unwanted rubbish if possible 3. Discuss the quote in detail so there is no confusion about what will be included

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All our one flare customers receive a 5% discount when they engage our services. This discount will be reflected in there quote

Question 12

What makes your pricing competitive?

Accepted Answer

We use a systematic price guide that has been compiled by the LNA and published on a yearly basis. It sets a standard for the cost of materials and labour

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices are extremely reasonable compared to the market. We pride ourselves on using the best materials available so as not to compromise on quality.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of the landscape industry. Everything from decking, pergolas, turf, paving, concreting, pools, retaining walls, fencing and much more.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The team at Eloquent has a combined 20 years experience in all aspects of the landscape industry, from the design to the construction and finally the maintenance. We hold all the relevant qualifications required in the industry.

Eloquent Landscapes

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