Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. I have public liability insurance up to 10 million dollars and I have workers compensation insurance which covers myself and anyone working for me. My work is also guaranteed for at least 7 years.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They ask 'Can I do this, because the last guy that came told me I couldn't?"  I'm surprised how often the answer is actually "yes, that guy just didn't want to do it."

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

When you have someone working in your home, you don't just want someone who can get the job done. You need them to be friendly, courteous, polite, neat and so on. I can do my work quickly and professionally, and be pleasant to have around at the same time.  Also I'll be honest with you. I won't try to up-sell you to get more work. Nor will I say I can do things if I'm not the best person for the job.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear the work space of furniture etc if possible to help save time. If you have particular tastes, researching some options can help me deliver a product that is best suited to you. If you can purchase the materials that will make my job quicker and easier, however it isn't a necessity.

Question 5

How do you normally charge for your service?

Accepted Answer

I usually send the client an invoice via email with my account details attached. They can do either a direct debit transfer or pay by cash or check.

Question 6

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I love doing timber work. I've spent a considerable amount of time on the tools and believe that I'm quite competent in that area.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've worked in commercial and residential building from the time I completed my apprenticeship. For the last three years I've worked for myself doing anything from handyman work to larger construction jobs. In that time I've never had a client not pay or been dissatisfied with my work.

David King Carpentry

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