Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have all required insurances in place including Public Liability ( 10,000,000.00 ) to ensure clients are protected in the event of an incident. Workers Comp Insurance for employees.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Migrated to Australia from Scotland bought the business and embarked on a new and steep learnig curve.

Question 3

What do you like most about your job?

Accepted Answer

Meeting the challenges that are presented on a daily basis.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Give us as much information as possible as to what the problem is so we can direct the correct technician to site thus saving time and their money.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question we are asked would be, when can you be there ?. Answer, as soon as possible depending on the workload, but we can usually give a fairly accurate timescale.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having been a recognised name in Perth for many years we have a reputation to uphold and we like to think we do what we can to offer honest and quality service, our technicians who often work at premises where the client is at work or not home and have the trust in us to be on their property doing work.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Crystal Waters Irrigation have been trading since 1963 and were the first irrigation company in Perth. We offer a complete service for all irrigation requirements.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Quoting on different areas of irrigation design calls for possible site visit to measure area and check water flow and pressure and to discuss client requirements.  Submersible Bore quotes can usually be made without a site visit initially.   Quoting on repairs to irrigation systems is not normally offered for the following reasons, it is often difficult to see all the work required because much of what is needed is buried in the ground and requires actual work to be done, also some repairs when being carried out can highlight other areas with problems because pressure has been increased in the system with some work having been completed.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be prepared for us when we call. 2. Have access to the property organised, gates unlocked, meter boxes open . 3. Have equipment to be worked on located and access to the area clear if possible.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For personal shoppers at our premises who identify themselves as being a Oneflare customer we will offer discount on purchases made.

Question 11

What makes your pricing competitive?

Accepted Answer

We make every attempt to offer quality service and products at market driven prices, our website  www. reticonline.com.au offers a comprehensive range of quality products at discounted prices,

Question 12

How do you normally charge for your service?

Accepted Answer

We accept Visa, Mastercard and Eftpos at the shop. We have a service call charge of $100.00. Hourly rate is $100.00 charged in 15 minute increments of $25.00. Parts used are additional. Plus GST. Installations are normally quoted and price is fixed unless alterations to the quote are requested. Work can be paid for on site or invoiced for settlement within 7 days.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of design , repair, installation including fault finding

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience gained over many years with design, diagnosis of most problems. Qualified by Water Corporation as a preferred Garden Irrigator. Experienced in pump selection for bores and replacement units, qualified electrical staff, very experienced service technicians.

Crystal Waters Irrigation

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